Newsletter - March 12, 2003
Global Staff Movements
- Who is in and who is out
Edited by Benoit Gateau-Cumin -
President, The Boutique Search Firm
For the popular update on latest Global
Staff Movements, Click
Here
Six
Continents move to demerge in the balance
(Reuters) - Embattled hotelier Six Continents faces a crucial
shareholder vote on Wednesday on its demerger proposal, which hangs in the
balance as investor interest builds in bids for the group instead.
The world's biggest international hotel group needs a 75 percent majority
vote on Wednesday to separate its hotels and UK pubs, but it is fighting off a
bid from millionaire entrepreneur Hugh Osmond and a potential one led by
private equity firm CVC.
Six Continents, which runs the InterContinental and Holiday Inn hotels,
says it is pressing ahead with Wednesday's vote and will not be derailed in
its push towards demerger after it received proxy votes for the meeting on
Monday morning.
Osmond, who wants an adjournment or a vote against demerger, reiterated on
Tuesday he would walk away if the vote goes against him.
Osmond is expected to make a direct appeal to shareholders at the meeting,
which will be chaired by Ian Prosser of Six Continents. Chief Executive Tim
Clarke and Finance Director Richard North are also expected to made short
addresses to shareholders.
Although the vote will be close, many investors are expected to give the
company one last chance and vote for the certainty of demerger rather than
risk waiting for Osmond to sweeten his bid or for another acceptable bid to
emerge.
"If the demerger goes ahead, then this will spark an auction for the
two separate businesses, which must be a better option than waiting for Osmond,"
said one UK investor.
Six Continents's two biggest shareholders, which together own 10 percent --
U.S. fund Bernstein Investment Research and Management and San Francisco-based
Dodge & Cox -- are set to support the company, while many UK shareholders
are seen likely to swing behind the management, industry sources said.
KNIFE EDGE
The outcome of the vote was already on a knife edge over the last week as
shareholders have been bombarded with a war of words from Osmond and Six
Continents.
Then late on Monday CVC admitted it had been in talks with other private
equity and hotel groups to form a consortium to bid for Six Continents.
CVC is believed to have held talks with U.S. buy-out firm Texas Pacific
Group (TPG) and Marriott International MAR.N
, while Sheraton group Starwood Hotels & Resorts Worldwide Inc HOT.N
has shown interest in a consortium bid.
As the crucial vote approaches, Osmond was silent on whether he would
sweeten his paper bid of 621 pence a share, which values the company at 5.4
billion pounds ($8.7 billion), arguing that a vote against demerger was a vote
for shareholder choice.
Six Continents shares closed up 0.8 percent at 591p.
Six Continents has insisted it is not expecting any bids ahead of the vote,
but the emergence of CVC may mean an adjournment could lead to at least one
bid to rival Osmond.
CVC stressed its plans were at an early stage and that no consortium had
been formed or proposal made to Six Continents. CVC has not asked the group to
defer or delay the vote.
Many Six Continents shareholders are unhappy with Osmond's bid due to the
small amount of cash being offered, as well as no partner being named to run
its hotels and an over-generous incentive scheme to Osmond and his partners.
Osmond's bid offers 36 shares in his shell company, Capital Management and
Investment Plc (CMI) CMIP.L
, for each Six Continents share or a slightly lower-valued alternative in
shares and cash of 1.4 billion pounds. CMI shares closed off 1/4p at 17-1/4p.
The Six Continents meeting is due to be held at 1030 GMT at the Queen
Elizabeth II Centre in London on March 12.
If a 75 percent vote is reached, the demerger will be set for approval by
the English court on April 10 and finalised on April 14 to create two groups
-- InterContinental Hotels Group Plc and pubs and restaurant group Mitchells
& Butlers Plc.
Speech
by WTO President Francesco Frangialli at the inauguration of the ITB
Mr. Minister of the Economy and Labour,
Mr. Mayor,
Mr. President of Messe Berlin,
Ladies and Gentlemen,
It is a singular paradox that the ITB -- this great fair dedicated to tourism,
an activity that is the synonym of peace - is opening at a time when the world
is preparing to go to war! Do we really have the heart to think about travel,
relaxation, leisure and holidays, while weapons are at the ready and people
are bracing for suffering?
This antinomy, however, is only illusory: it is when times
are getting harder, when images of destruction and hate swirl all around us
that the need to get away and escape is most keenly felt.
For the past two years, we have been wrestling with this
contradiction.
Since 11 September, we have been experiencing the most
serious crisis in the history of world tourism. Djerba, Bali, Mombassa… the
attacks have come one after another, targeting foreign visitors who have
become innocent victims of conflicts with which they have nothing to do.
Despite this, fear has not managed to sweep everything away
and tourism has not collapsed as some were only too quick to predict. In 2001,
despite the combination of the tragic attacks in New York and Washington and
the worldwide economic downturn that had already begun even before the
attacks, the number of international tourist arrivals fell by just 0.5 per
cent, while domestic tourism increased in all countries, as those who chose to
travel did so to destinations closer to home.
In 2002, despite an economy that was still in the doldrums,
tourism managed to turn the trend around. With 715 million international
arrivals representing an increase of 3 per cent, the industry was back to
positive growth. Although this recovery will in all likelihood be less
spectacular when the revenue figures become known, it once again demonstrates
our industry's resilience.
The Americas suffered in 2002, but the Asia-Pacific region
continued with a rapid growth rate of 8 per cent. The biggest surprise was the
Middle East: despite all the tensions in the region, it saw an 11 per cent
increase in international arrivals, thanks largely to the strong performance
of intraregional traffic. Europe more than held its own with a 2.4 per cent
increase in flows.
The sector's performance over the past few months confirms
what I said here in Berlin last year: our confidence is based on consumer
behaviour. The need to travel, whether for business or leisure, is already too
deeply ingrained in our societies to be easily effaced. In spite of all the
obstacles and risks consumers may perceive, they will do what they can in
order to travel even if it means reducing their expenditure, changing their
destination, postponing their trip or shortening their stay.
This exceptional steadiness of demand makes it possible to
overcome higher prices on the supply side, resulting from higher energy,
security and insurance costs that have repercussions on the entire sector.
Ladies and Gentlemen,
Although history never repeats itself quite the same way each time, we can
look back to many instances where pre-crisis growth rates were recovered
quickly after a brutal shock brought about by a regional or a global crisis.
The most appropriate reference point for the current situation is undoubtedly
the Gulf War. It should be recalled that on that occasion, tourism did not go
into recession. Growth slowed down to 1.2 per cent in 1991 but never turned
negative. The following year the industry posted a spectacular 8.3 per cent
jump.
This fair is thus opening at a time when we are perhaps at
the lowest point of the curve. Tourism consumers and enterprises are just like
other economic operators in this respect: they put off their decisions because
there is nothing they dislike more than uncertainty. Even before it has begun,
the Iraqi conflict is already having a negative impact on our industry by
fuelling fear, creating a wait-and-see attitude, discouraging bookings, and
delaying investment plans. The situation is bound to clear up one way or
another. I am convinced that none of us here wants to see such a clarification
resulting from the worst possible outcome for our sector: war. Everyone knows
that tourism and war are incompatible.
They are like fire and water, and nothing good ever happens
when the two meet. We would like to believe that those who hold the future in
their hands will make their decisions rationally and that they will take into
account, among other considerations, the consequences of their choices for
vital sectors of the world economy such as transport and tourism.
But if war were to break out, we can only hope that it is as
short and as geographically limited as possible. And let us keep in mind that
there are two powerful reasons to remain reasonably hopeful and optimistic.
The first is that never in the history of tourism has there
been a deep and lasting recession. Tourism has always bounced back and it has
always done so quickly. In these difficult times, the tourism industry is not
a particularly weak sector of the world's economic activity. On the contrary,
it is a factor that ensures stability and promotes recovery. This applies not
only to the world economy, but to the German economy as well.
The second reason for hope has to do with the fact that the
tourism industry has always come out of crises in much better shape than it
has gone into them. The economic and financial crisis of Asia-Pacific and
Russia in 1997-1998 is a clear example: these destinations came out of the
recession stronger and more firmly on the road to sustainable development. We
can see this happening once again. The adjustment period we are going through
is accelerating changes in consumer habits and transforming the fabric of
industry. It has seen the arrival of new operators, especially in air
transport, while others have disappeared. It has led to restructuring and
regrouping, the implementation of new technologies, the modernization of
marketing techniques, the strengthening of cooperation between the private and
public sectors, to the benefit of all involved.
The World Tourism Organization invites you to look at the
situation in one year's time, at the ITB 2004, where we shall surely see a
tourism industry - both Germany's and the world's -- that is stronger, more
certain of its economic foundations and more confident about its future.
Thank you.
News@PATA
PATA
APPOINTS NEW DIRECTOR FOR AUSTRALIA & NEW ZEALAND
PATA
is pleased to announce the appointment of Mr. Chris Flynn as PATA
Director-Australia & New Zealand, effective April 1, 2003. Operating
out of PATA's Sydney office, Mr. Flynn will bring to PATA a strong track
record in international and domestic tourism. Prior to the PATA position,
Mr. Flynn held several management positions in the airline and hospitality
industries in New Zealand, Asia, the United States, U.K. and Europe. PATA
President and CEO, Mr. Peter de Jong, said: "Chris will bring a high
level of energy to our vital membership base in Australia and New Zealand.
He is PATA's first appointment in our move to invigorate PATA membership
in the Pacific area. PATA will also be working on creative new approaches
to the Pacific Islands and Micronesia." For further information
e-mail: communications@pata.th.com.
THREE
PATA TASK FORCE REPORTS OUT NOW
Three
PATA Task Force reports are now available: 1) PATA Macao, China Task
Force: Learning from the Past, Re-engineering for Future Success 2) PATA
Hangzhou, China Task Force: Gearing-up for International Tourism 3) PATA
Bali Recovery Task Force Report. The reports provide practical advice for
their respective host destinations and serve as useful case studies for
others. Each report is priced at US$25 for PATA members and US$35 for
non-members. For information and to order, please contact PATA
Coordinator-Publications, Ms. Patcharin Hongprapat. Tel: (66-2) 658-2000
ext. 121. Fax: (66-2) 658-2010. E-mail: publications@pata.th.com.
MEKONG
FORUM PROMISES A MARKETING FOCUS
The
8th PATA Mekong Tourism Forum, to be held in Hanoi, Vietnam, March 28-30,
2003, will be marketing-focused to help delegates meet the new challenges
faced by the industry. A highlight of this year's programme is the keynote
address, "Facing the Marketing Shift" by Chairman of Tourism
Victoria, Australia, Mr. John Morse. Mr. Morse will show how the Mekong
region must adapt to changes in the tastes, spending patterns and
demographics of travellers. Delegates can look forward to other in-depth
presentations on topics such as market intelligence, market
diversification, crisis management and an aviation update. For information
and to register, contact PATA Manager-Development, Mr. Aaron Tan. Tel:
(66-2) 658-2000 ext. 125. Fax: (66-2) 658-2010. E-mail: aaron@pata.th.com.
Or visit www.pata.org.
LIVE
GRASSHOPPERS AT PATA ANNUAL INDUSTRY DINNER
To
get revellers hopping, PATA has booked the Grasshoppers for the PATA
Annual Industry Dinner (PAID) on April 14, 2003. As Jakarta's most popular
live band, the Grasshoppers play a wide range of musical styles, old and
new, as well as songs from many countries. It promises to be a fun-filled
evening of free-flowing drinks and fabulous food. Tickets to PAID are
US$60. To register for the 52nd PATA Annual Conference and reserve a PAID
ticket, e-mail conference@pata.th.com.
SPECIAL
PATA LIFE MEMBERS' EVENT AT CONFERENCE
PATA
Life Member Mr. Joop Ave has invited all PATA Life Members attending the
52nd PATA Annual Conference to a special evening function on Tuesday,
April 15 at 2000. The outdoor venue is yet to be confirmed. Conference
fees are waived for all PATA Life Members. PATA Life Members yet to
register for the Conference are should tel: (66-2) 658-2000 ext. 114. Fax:
(66-2) 658-2010. E-mail: conference@pata.th.com. Or visit www.pata.org
.
INVITATION
TO STUDY IN HAWAII
PATA
is inviting eligible executives to apply for one of four PATA scholarships
to the 25th Executive Development Institute for Tourism (EDIT) programme
in Honolulu, Hawaii, June 9-27, 2003. The three-week programme features
lectures, class discussions, case studies, group presentations and field
visits conducted by experts. The course is designed for travel industry
professionals with managerial responsibilities. If your organisation is a
PATA member, you are encouraged to apply. You may also apply on behalf of
your employees. The application deadline is April 20. For programme and
application details visit www.tim.hawaii.edu/edit/. E-mail: aye@pata.th.com.
EUREKA
MEETS ASIA IN MAY
EUREKA,
a pan-European network for industrial research and development, will hold
its third EUREKA [meets] ASIA conference in Macau SAR, May 26-30, 2003.
EUREKA's objective is to enhance global competitiveness and quality of
life through uniting the technical and economic strengths of its members
and exploiting advanced technology. Eureka has 34 full European government
members including the European Union. For information visit www.eureka-asia.org.mo.
NEW
TOURISM DEGREE COURSE IN AUCKLAND
Auckland
Institute of Studies (AIS) is expanding its travel and tourism programme.
Based in Auckland, New Zealand, the AIS will introduce a new Bachelor of
Tourism Management degree by the end of 2003. For further information
contact the AIS, Head of Travel and Tourism. E-mail: semisit@ais.ac.nz.
Web site: http://www.ais.ac.nz/courses/intersc/tourism/tourist.html
NEW
MEMBER-TO-MEMBER DEALS
PATA
will soon launch a special section on www.pata.org
where PATA members may extend exclusive deals on their products and
services to other PATA members. The list of specially-priced products and
services will be hosted in the members-only area of www.pata.org.
PATA members should send information on their special-price offers to communications@pata.th.com
.
PATA
STRATEGIC INTELLIGENCE CENTRE WORLDWATCH
**
Of 400 corporate travel managers surveyed by the U.S.-based Association of
Corporate Travel Executives, 82 percent said their employers would reduce
international travel in the event of a war with Iraq.
**
According to the International Monetary Fund, economic growth in Asia is
likely to be faster than the rest of the world in 2003. However, war in
Iraq and a slowing U.S. economy could cool growth. Excluding Japan, Asia's
economy is projected to grow six percent this year.
**
The Canadian Tourism Commission has announced the total number of
international overnight travellers to Canada increased by 4.7 percent in
December 2002, compared to December 2001. There were 1.8 percent more
arrivals over the whole year.
** The Hong Kong Tourism Board has announced that in January 2003, Hong
Kong SAR received 1,545,978 tourist arrivals, a 31 percent increase over
January 2002. The biggest increase came from China (PRC), with 65 percent
more arrivals
Jurys
holds on to profits growth
Caterer.com
- Irish hotel group Jurys Doyle has reported continued profit growth
in the two months since the end of October 2002.
The company, which today
reported full-year results for the eight months to 31 December, recorded a
pre-tax profit of €38.3m (£26.4m), compared with €51m (£35.2m) for
the 12 months to 30 April 2002.
Turnover reached
€183.8m (£127m) during the eight-month period.
Chief executive Pat
McCann said: “A key objective for the management team during the period
was to maintain the profit growth reported for the first six months to 31
October 2002. I am pleased to report that we achieved this objective.”
He added: “The main
highlights for the period included good profit growth reported by our
London hotels and the strong profit recovery in our Washington hotels.”
McCann said the strength
of the three-star Jurys Inns had been one of the key drivers of
performance during the period, with Jurys Inns in Ireland and the UK
reporting double-digit profit growth, compared with the eight months to 31
December 2001.
He added that the
company’s larger hotels in Dublin continued to be hit by reduced
corporate business, but that its five-star hotels had delivered good
profit increases.
Jurys said it was too
early to give an indication of the outcome for the current year as it was
uncertain how international events would affect business over the next few
months.
The company announced
that it was changing its financial year-end from 30 April to 31 December
last July
Europe’s
largest hotel companies and WorldRes form new Joint Venture
Three
of Europes largest hotel companies - Accor, Six Continents and
Hilton International - have invested in WorldRes Europe, a new joint
venture created to market and sell hotels online throughout Europe.
WorldRes is contributing its reservation technology and European
subsidiary. This agreement is currently under review by the European
Commission regulatory approval.
"We
have been a WorldRes partner and investor since 2000. They continue to
interface with our central reservation system, thus using the best
technology for selling our hotels online," said Jean-Marc Espalioux,
CEO of Accor. "We have agreed to invest and promote WorldRes Europe
as the optimal means to find and book our hotels online. WorldRes Europe
will make our hotel brands available to anyone with online access,
including Web sites, call centers, tour operators and travel agents".
The
hotel companies have agreed to offer very competitive inventory and rates
through WorldRes Europe, making it easy for web sites around the world to
market and sell Europes leading hotel brands. WorldRes Europe will sell
the hotels through a variety of methods, including commissionable retail
rates, wholesale net rates, packages and private negotiated rates.
"We
need to distribute our hotels online as broadly and as efficiently as
possible," said Richard North, CEO of Six Continents Hotels "WorldRes
Europe has demonstrated its ability to establish a fully automated,
low-cost, high quality multi brand distribution outlet that is attractive
to hotel suppliers, internet retailers and consumers alike. These are the
very qualities that Six Continents Hotels seeks when selecting
distributors to sell our rates and inventory and Worldres Europe fits that
bill perfectly.
WorldRes
has been a leading online hotel distribution network in Europe since it
began operations there in 1997. The network powers top European travel web
sites and search engines, including Opodo, AOL UK, Lycos Europe, Virgin
Airlines, Accommodation Search Engine (ASE), Freeserve and Hotel.de.
WorldRes booking engine operates in seven languages including Dutch,
English, French, German, Italian, Portuguese and Spanish.
"Hilton
International acknowledges the growth in the online travel market. Our
investment in WorldRes, will ensure that online travel in Europe remains
competitive and offer the best value for our customers." said David
Michels, CEO of Hilton Group plc.
WorldRes
Europe is also working with other major European hotel companies,
distributing their hotels through the same platform and network of web
sites on the same terms as Accor, Six Continents and Hilton International.
Thousands of individual hotels throughout Europe are already selling
through the same network, simply by accessing the WorldRes system (www.worldres-europe.com)
Online
hotel bookings are the success story of e-commerce and Europe is the
worlds largest hotel market--this joint investment in WorldRes Europe is a
very important step for all of us.," said Wolfgang Kitza, CEO of
WorldRes. "We have been working with the worlds leading hotel
companies for years. Through our links to their reservation systems and
our joint investment in WorldRes Europe, we will continue to work closely
together to further improve the technology and efficiency of online
booking."
Outlook:
Whitbread
The
Independent
- One of the surprise
out-performers in the stock market so far this year is Whitbread, a
company which these days has virtually no connection with its past as a
brewer. Instead, it is a curious assortment of leisure interests from
Pizza Hut and Beefeater restaurants to David Lloyd tennis clubs and
Marriott hotels.
David
Thomas, the company's media shy chief executive, wouldn't agree that the
shares are rising because people see his company as the next Six
Continents, ripe for break-up, securitisation and asset-stripping bids.
Rather, he would say, it is because he is delivering, and there is some
truth in that perception.
Mr
Thomas's latest trading update was like a ray of sunshine amid the gloom;
he's not meeting all three of the targets he set himself after the
humiliation of the failed Allied Domecq deal, but he's close enough.
Double-digit earnings growth, 5 per cent growth in like-for-like sales, a
1 percentage point rise per annum in return on capital, these are quite
demanding targets and Mr Thomas seems to be delivering. Few expected him
to survive after the battering his reputation received during the battle
for the Allied Domecq pubs estate, but he doggedly hung on in there and
today the whole company seems much improved.
Even
so, it still seems a bit of a hotchpotch of unrelated assets. Nonsense,
says Mr Thomas, who insists the company is supremely well placed to
exploit changing lifestyle and demographic trends. One is the growing
numbers of cash rich, time rich over-55s, with good health looking to
indulge themselves. Another is the move towards eating out. Britain still
has a long way to go before it reaches the level of eating out that occurs
in the US, where 50 per cent of all food consumed is in restaurants. Fine,
but Pizza Hut alongside David Lloyd tennis clubs?
Conglomerates
are not the investment fashion of our times even where all the assets
involved are loosely based around discretionary leisure spending.
Managerially, there is nothing that unites Costa Coffee with tennis clubs
and hotels, and as long as his shares continue to trade at a discount to
assets, Mr Thomas will always be vulnerable to a break-up bid.
Rezidor
SAS adds New Lifestyle Hotel Brand "Cerruti"
Rezidor SAS Hospitality announces the addition of a new
lifestyle hotel brand bearing the name of the well-known fashion brand
"Cerruti." The new brand joins Rezidor SAS' current four brands:
Radisson SAS, Regent, Country Inn and Park Inn. Contracts for the first
Cerruti Hotels have already been signed.
With the name Cerruti, Rezidor SAS Hospitality now enters the lifestyle
hotel market with a brand that embodies a particular lifestyle. Cerruti's
clientele are typically stylish, thirty-something urbanites,
internationalists, and independent people who are familiar with fashion.
They typically appreciate high quality, understand fine fabrics, details
in construction, glamour and color, but want to enjoy it at the right
price point. Cerruti's clientele are typically modern but classic,
up-to-date but timeless, elegant and relaxed. Cerruti's market matches the
new consumer market that Rezidor SAS hopes to attract with their new
hotels of the same name.
Dynamic cities, outstanding hotels
Cerruti hotels will initially be developed in new and up coming areas of
dynamic European cities. Rezidor SAS Hospitality has already signed the
contract for the first Cerruti Hotel, opening in Brussels. Cerruti Hotels
will be both new builds and conversions of historic buildings, but each
hotel will possess a distinct architectural character and each will be
characterized by an imposing entrance. They will range in size from 120 to
175 individually designed, highly-equipped rooms. The hotels' restaurants,
called Cerruti Cafes, and Italian-style wine bars, called Enotecas, will
play central roles in establishing the hotels as independent attractions
within their own local market. Each Cerruti hotel will also offer two or
three boardrooms, rather than conference facilities, along with select
fitness and spa facilities.
Statement of style
For guests, the Cerruti hotel experience will be comfortable, visually and
socially interactive, but also highly and quietly efficient. Exciting and
confident, the design will challenge but not exclude, will be chic but not
minimalist. It will set the scene as the place in town for people living
or visiting the cities with its food, wine, style, design, music, light,
art, people and rooms. The rooms will have the best of everything: from
the size of the beds to the quality of the technology, the sound and
vision, the build of the bathrooms, and the personal bars. The holistic
experience will be priced with a transparency that engenders confidence
and trust, loyalty and reward.
Kurt Ritter, president & CEO of Rezidor SAS Hospitality, said,
"This is the fulfilment of one of my long-cherished dreams. Lifestyle
hotels with a Mediterranean touch are not only very much to my personal
taste but also ideally enhance our brand portfolio."
Gianluigi Facchini, chairman of Cerruti's executive board, is delighted
with this new opportunity. "We are very proud that the Cerruti brand
is the bearer of a new message and, in the near future, will be synonymous
with perfect design and a modern lifestyle in the hotel business."
Rezidor SAS Hospitality is the master franchise holder for the Radisson
SAS, Regent, Country Inn and Park Inn brands in Europe, the Middle East
and Africa. The company currently operates 126 Radisson SAS Hotels &
Resorts with over 37 properties under development. The Radisson SAS
portfolio now extends to 40 countries.
Rezidor SAS has held the Radisson master franchise since 1994. Regent,
Country Inn and Park Inn joined the portfolio in 2002. Rezidor SAS
operates two Park Inn Hotels: Berlin, Germany (1), Cape Town, South Africa
(1), and 12 Country Inn Hotels located in Europe: in the United Kingdom
(2), Germany (7), and Austria (2), including the recent opening at Charles
de Gaulle Airport, Paris, France. There are currently two Regent hotels:
Berlin, Germany (1) and Almaty, Kazakhstan (1). The company projects that
it will have 700 hotels across all brands, operating within the EMEA
region by 2012. Rezidor SAS is a wholly owned subsidiary of the SAS Group.
Cerruti is part of the FINPART Group, which, among other prestigious
brands, owns Frette, one of the most renowned names in the Hotel industry.
The Cerruti brand history started in 1881 in Biella with the foundation of
the Textile industry. Over the years, it has become one of the world's
most famous fashion brands. In 2001, the FINPART Group acquired 100% of
Cerruti Holding.
Mandarin
Oriental New York to set new precedent in luxury guest experience
With
its international reputation for outstanding service, as well as its
restaurant and spa expertise, Mandarin Oriental is set to provide an
unparalleled New York guest experience upon debuting its luxury new hotel
in late 2003. With its exotic oriental origins, an individuality that is
reflective of Manhattan’s culture and style and a holistic approach to
service, Mandarin Oriental, New York will distinguish itself as the
city’s most dynamic property.
As
part of the AOL Time Warner Center, the hotel’s 251 superbly-appointed
guestrooms and suites will be located on floors 38 through 54, with
floor-to-ceiling windows offering sweeping panoramas of Manhattan.
Soaking tubs with picture windows located directly above, will
provide a unique experience that cannot be duplicated elsewhere in the
city. Each guestroom, with is oriental design accents, will also feature
sophisticated technology, from Bose speakers and flat panel televisions to
a highly personalized entertainment system.
Whether
delivering 3,000 roses upon request, surprising couples celebrating an
anniversary with a champagne breakfast in bed, or providing monogrammed
pillow shams for returning guests, the luxury hotel group is committed to
completely delighting and satisfying its guests and exceeding their
expectations.
Each
floor will offer a personal butler on hand to deliver gracious and
attentive service 24 hours a day. The
hotel’s concierge will provide guests with priority access to the
restaurants in AOL Time Warner Center, in addition to securing tickets for
the city’s most sought-after theatrical performances, cultural events
and popular restaurants. They can also arrange airport limousine service
as well as New York City and area tours. Naturally, as is the standard
with Mandarin Oriental hotels and resorts, same–day dry cleaning,
shoeshine and pressing are just a few of the many valet services that will
also be available to guests. Pressing facilities will be promptly handled
at any hour and rooms serviced twice daily.
Mandarin
Oriental, New York’s holistic approach to service will be found in every
detail, including the in-room bath amenities by Aromatherapy
Associates. Guests will be able to choose from a menu of therapeutic
products, entitled, “De-Stress,” “Relax,” “Renew,” and
“Revive,” all of which are derived from essential oils and deliver
therapeutic results.
The
Spa at Mandarin Oriental, New York, a 14,500-square-foot oasis of
tranquillity, will provide restorative treatments complemented by
Asian-based rituals designed to facilitate lasting effects.
Guests will also have access to a complete state-of–the art
sports and fitness centre, featuring multi-sensory exercise equipment and
a 75-foot, sky-lit lap pool.
Designer
Tony Chi will lend his style and expertise to Mandarin Oriental, New
York’s signature restaurant, Asiate, creating a dining and lounging experience with views
unparalleled anywhere else in
the
city. In addition, a cocktail
bar off the lobby will project a local ambience, perfect for one-on-one
or
group gatherings.
For
social events, the hotel will feature a 6,000 square foot pillar-less
ballroom with stunning vistas of Central Park, while several flexible
meeting rooms will offer western views. Meeting spaces will have
highly
advanced audio-visual capabilities, including permanently installed
broadcasting systems satisfying network requirements for live feeds.
Mandarin
Oriental, New York will have a strong sense of place, from its
breathtaking views to its prestigious location.
Situated within the exclusive new AOL Time Warner development at
Columbus
Circle,
the property offers immediate access to luxury retail shopping, such as
Hugo Boss, Cartier and
Josesph
Abboud; world-class entertainment at Jazz at Lincoln Center; and some of
the city’s best dining options including Jean-Georges Vongerichten’s
steak house and Thomas Keller’s French Laundry. In addition, Mandarin Oriental, New York is within
proximity to many of the city’s most exciting attractions and
entertainment options, including Central Park, Carnegie Hall and the
Broadway Theater District.
Mandarin
Oriental is the award-winning owner and operator of some of the world’s
most prestigious hotels and resorts.
In total, the Group operates 18 luxury hotels in key business and
leisure destinations, with three additional hotels under development,
including New York (opening late 2003), Washington D.C. (opening 2004) and
Tokyo (opening 2006). Mandarin
Oriental now operates some 7,000 rooms in eleven countries with nine
hotels in Asia, six in The Americas and three in Europe.
Indonesia
to host conference of ASEAN Hotels
Indonesia
will host the conference of the ASEAN Hotel and Restaurant Association (AHRA)
in September, a businessman has said.
`We
will improve the tourist exchange program among AHRA`s member countries,`
secretary general of the Indonesian Hotel and Restaurant Association,
Adnand Karamoy, said here Monday.
The
conference is also expected to issue a recommendation on standard of hotel
product and service, as well as investment and human resource development
among the association`s member countries, he said.
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