Is your hotel revenue ready from day one?

The swift pace in which hotels are being constructed and opened has led many industry experts to question how prepared hotels are for optimizing their revenue potential. This becomes especially apparent in the face of strong competition from both independent properties and established global hotel chains.

By |May 26th, 2017|

Alain Ducasse: A chef and entrepreneur for all seasons

If we are what we eat, then for world-renowned chef, entrepreneur and author, Alain Ducasse, the very definition of what we are starts with respect. Ducasse spoke recently to students at Ecole hôteliere de Lausanne about his new book ‘Manger Est un Acte Citoyen’, along with his co-author, Christian Regouby, Délégué Général of the Collège Culinaire de France.

By |May 26th, 2017|

Pet peeves of hotel fitness centers

With the desire for healthy eating, exercise and all-round wellness on the rise, creating an environment conducive for guests at your hotel’s fitness facilities is paramount. As a road warrior staying at some 50 different properties annually, I’ve had the opportunity to experience a wide variety of these amenities.

By |May 25th, 2017|

Importance of drug testing in the hospitality and fire security workplace

Illicit drug use and abuse have negatively impacted various aspects of society. With the growing number of cases of drug abuse in the workplace, the situation has risen to an alarming level. According to the Substance Abuse and Mental Health Administration, more than 68.9 per cent of all drug users are actively employed at their workplace.

By |May 25th, 2017|

Is the picture perfect PMS an illusion?

When hotels today invest in management software like a property management system, they want to see quick returns on their investment. Considering the speed at which technology has been advancing and the demands of running a hotel, this is not entirely unreasonable.

Share the financials in your hotel, or not

In your hotel, you either share the financials with your leaders, the department managers, or you don’t. If you already share the financial statements, you know the power it unleashes with your team and the result it helps to create. In this article, I will explore the relationship we have with the money and how we can get the financials out of the closet and reap the benefits.

By |May 23rd, 2017|

Optimizing implementation of guest text messaging at your hotel

Guest messaging can provide a convenient and personalized way to engage with your guests, if you do it right. Indeed, within the past couple of years, hotel brands big and small have made headlines for their adoption of various messaging channels, as well as for the development of their own messaging systems within existing apps or apps for the purpose of messaging.

By |May 23rd, 2017|

Boost bookings with Millennial guests

Even though Millennials are changing the hospitality industry in ways that we might never have expected, many would prefer that we adapt more quickly. Unfortunately, that means that unless you were one of the few properties who adjusted quickly enough to suit the needs of the market, you are missing out on many bookings from this valuable demographic.

By |May 22nd, 2017|

The importance of brand awareness for a B2B company

Understanding your audience’s motivations and purchasing behavior is the secret to closing more sales. In this article, we’ll discuss the huge impact that brand awareness can have on the success or failure of a sales pitch.

By |May 22nd, 2017|

Murphy’s Law of Hospitality

The word ‘hospitality’ might as well be another name for Murphy’s Law because everything that can go wrong in a hotel will and at the worst possible time! Having spent the past two decades working up the ladder of the hospitality sales and revenue management departments, I’ve seen a lot of crazy and truly absurd happenings.

By |May 19th, 2017|
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