From California to the Caribbean the lure of the spa cannot be underestimated in generating media attention. With that comes. Both business and leisure travelers yearn for that massage when they arrive or during their course of their stay, and its in your best interest as a hotelier to curate your spa menu so it as compelling as possible.
In the rarefied world of uber-luxury resorts, $1,000+ nightly rates are de rigueur in season. The GM tends to be more symphony conductor than hotelier in the traditional sense, as every member of the resort’s team hones their performance daily, knowing all too well the importance of delivering consistent, quality service.
To get your non-financial managers to play ball with their numbers in your hotel you need a system that they can follow, a sort of road map they can use to stay on track every month. Teach them this and you will have an engaged team that buys into playing their financial part.
The hospitality industry changes at an extremely rapid pace, with new trends, products and services constantly keep emerging. While many of them add value to the hotel industry, several trends can be quite disruptive, especially to the more traditional players in the hospitality industry.
The sea change taking place in luxury hotel marketing is being driven by Millennials as they redefine what the parameters of luxury means to them. First-class accommodations and amenities are just the beginning of this new-style luxury that Millennials crave. Hotels are compelled to create and offer extras including life-fulfilling experiences, adventure, and even educational enrichment.
Think about the amazing people with excellent ideas and powerful intellect spending hundreds and hundreds of man hours carefully analysing and studying the world of tourism and travel. What is it worth to the industry? What would the annual figure be in millions of pounds?
With the growth of mobile learning and its ability to log and track an employee’s performance over time, mobile CVs could replace the traditional CV. The iPhone camera pretty much spelt the end for camera rolls, print newspaper sales have dramatically declined in the face of mobile news consumption, and mobile learning is beginning to disrupt traditional classroom based learning. The list goes on.
The luxury travel market is changing. Destination is not the only criteria any longer. Many travellers choose their holiday location for the themes offered: golf, wine, spa, gastronomy, and family. Indeed, today, the family travel market is no longer a niche.
To implement diversity, it is crucial that organisations commit themselves by taking strategic approaches and embed concepts in all aspects of organisational functions. I will point out some factors you should bear in mind when carrying out HRM processes, which is most relevant to the management of cultural diversity within the workforce.