FlexBook.com, a new hotel booking site, offers travelers the first real opportunity to customize their hotel stays by offering early check-in/late check-out as part of their booking. FlexBook was created by the team behind HotelsByDay that helped pioneer flexible hotel stays by offering convenient day stays at top hotels around the world.
hospitalityPulse polls travelers to uncover problems with the room assignment process - only 23% of respondents say rooms are always ready when they check in prior to arrival.
When all the boring formalities of a check-in are addressed in a few clicks at a kiosk by the guest themselves, the receptionist can have much more time to properly attend to various other guests’ needs, with more ‘human touch' too.
Guests will be able to check-in and choose their exact room from digital floor plans or lists, using their desktop, tablet or mobile device.
Taking the time to develop and maintain guest relationships is the best tool any hotelier has against the OTAs. If handled successfully, the commissions paid to the OTAs can be a one time customer acquisition fee and the hotel now owns the relationship and any future reservations from that guest.