Enabling technologies for hotel guest experience management

What considerations should hoteliers keep in mind when researching technology solutions in the context of guest experience management? The most important buying consideration may be, simply, the degree to which the hotel can automate the core functions that impact the quality of the guest experience, which, in reality, is practically all of them.

AccorHotels finalises acquisition of concierge market leader John Paul

John Paul's more than 1,000 employees around the world come from the most eminent palaces and are available 24/7 to cater to their customers' every request, from the simplest to the most extraordinary, anywhere around the globe.

Ben Hafiez appointed Chef Concierge at InterContinental Kuala Lumpur

Prior to joining InterContinental Kuala Lumpur, Hafiez was Chef Concierge at the Hilton Kuala Lumpur.

Westin Hotels & Resorts announces the expansion of the Westin Run Concierge program in North America

Underscoring the growing global demand among business and leisure travelers to rev up their well-being routine on the road, many Westin concierges will now provide expert insights into surfing, skiing, hiking, and cycling, among other physical activities.

AccorHotels to acquire leader in the concierge market, John Paul

John Paul is a technology enabled concierge, equipped with a proprietary CRM and data platform based on a behavioral profiling and a 360°personalization, as well as a network of over 50,000 partners in more than 50 countries, the company offers exhaustive and global loyalty solutions.

Concierge Etiquette 101: What You Should and Shouldn’t Ask Your Hotel Concierge

If you’re like most guests, you’re likely missing out on one of the biggest benefits of staying in a hotel: the concierge.

LUX* launches Wellness Concierge service

The LUX* Me Wellness Concierge Service is a free service offering all guests a twenty-minute consultation, identifying lifestyle needs and suggesting a personalised programme of wellness activities.

Certified Indigenous celebrates the art of The Luxury Collection concierge

Certified Indigenous is a hardcover book that reveals how hotel concierges around the world explore their respective locales.

Cornerstones of outstanding customer service

By Nick Bocock: CORE Service Principles identify the fundamental cornerstones of customer service delivery and provide customer service actions essential to the delivery of outstanding customer service.

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