Enabling technologies for hotel guest experience management

What considerations should hoteliers keep in mind when researching technology solutions in the context of guest experience management? The most important buying consideration may be, simply, the degree to which the hotel can automate the core functions that impact the quality of the guest experience, which, in reality, is practically all of them.

Shermaine Rodrigues new Guest Experience Manager at Four Seasons Maui at Wailea

GEM is a new role at the resort created to focus solely on handling the myriad needs of top-level suite guests.

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