Have you ever sat back for a moment to reflect on the profession of hospitality? With all its ups and downs, could you think of any other business you would rather be in? As someone who admittedly has never been at the helm of a property with the exception of short term MOD responsibilities, I feel as close as anyone can be to hotel management. Yet I recognize that it is not the same as the burden of being general manager.
Recently, I had the delightful opportunity to sit down with two ‘old school’ hoteliers. The goal of my interview was to get their perspective on the current state of our profession and see what lessons could be gleaned that are applicable to those of us still in the trenches.
Business is built on trust inculcated in the customer for the products the businesses sell. The success factor of any business depends on the brand value that the business promises to deliver to the guest. This value is always defined from the perspective of the guest.
The pace of innovation across every industry and every company is astounding today, from natural language processing and data sciences to artificial intelligence and virtual reality. How exactly these mega trends are going to affect our industry, and hoteliers specifically, remains to be seen, but we do know that tomorrow will look very different from today.
Eyefortravel brings global execs to predict the biggest trends for 2017
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To the extent that it enables multiple guest-facing activities while capturing and storing guest profile data every step of the way, a next-generation property management system (PMS) can play a critical role in enhancing the guest experience.
In some crucial cases, hotels' reluctance to adopt new technologies works to their advantage.
GPB Capital expands IT services portfolio with investment in WiFi market leader Deep Blue Communications
As a certified partner for such companies as Wyndham Worldwide, Marriott International, Hyatt Hotels, Cedar Fair, Merlin Entertainments, Planet Fitness, and many more, Deep Blue currently supports over 1,500 WiFi locations.
A user searching for a specific type of product or arriving at a certain location “gives rise to the need for different communication services” and allows tourism businesses to “engage with their potential customers” according to a PolyU study.