This legal notice applies to the entire contents of this Website under the domain name http://ehotelier.com (“Website”) and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website. This notice is issued by eHotelier.com Pty Limited with its registered office address 45 Hume Street Crows Nest NSW 2065 Australia, (“ehotelier.com”).
INFORMATION ABOUT US
The Website is a website operated by ehotelier.com. We are registered in Australia under ABN 98 519 076 151, with our trading address at 45 Hume Street Crows Nest NSW 2065 Australia.
1. ACCESSING OUR WEBSITE
1.1. Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website.
1.3. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
2. INTELLECTUAL PROPERTY RIGHTS
2.1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2.2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
2.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
2.4. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
2.5. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
3. VISITOR MATERIAL AND CONDUCT
3.1. Other than personally identifiable information, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. ehotelier.com will have no obligations with respect to such material. ehotelier.com and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
3.2. You are prohibited from posting, uploading or transmitting to or from this Website any material that:
3.2.1. breaches any applicable local, national or international law;
3.2.2. is unlawful or fraudulent;
3.2.3. amounts to unauthorised advertising; or
3.2.4. contains viruses or any other harmful programs.
3.3. You may not misuse the Website (including by hacking – see clause 5 below) and you shall indemnify and hold ehotelier.com harmless from any and all claims, liabilities, losses, damages, costs and expenses, arising out of or in connection with you misusing the Website.
3.4. Any comments or feedback that you submit through the Website must not:
3.4.1. contain any defamatory, obscene or offensive material;
3.4.2. promote violence or discrimination;
3.4.3. infringe the intellectual property rights of another person;
3.4.4. breach any legal duty owed to a third party (such as a duty of confidence);
3.4.5. promote illegal activity or invade another’s privacy;
3.4.6. give the impression that they originate from us; or
3.4.7. be used to impersonate another person or to misrepresent your affiliation with another person.
3.5. ehotelier.com will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of clauses 3.2 and 3.4.
4. VIRUSES, HACKING AND OTHER OFFENCES
4.1. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.
4.2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
5. LINKS TO AND FROM OTHER WEBSITES
5.1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. ehotelier.com has not reviewed all of these third party websites and does not control (and is not responsible for these websites or their content or availability). ehotelier.com does not endorse or make any representation about them, the material on them, or the results from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
5.2. You may link to this Website homepage, provided that you do so in a fair and legal way which does not damage ehotelier.com’s reputation or take advantage of it.
5.3. You must not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by ehotelier.com where none exists.
5.5. ehotelier.com has the right to withdraw the linking permission at any time.
6.1. While ehotelier.com tries to ensure that information on this Website is correct, we do not guarantee or represent it is accurate, up to date or complete. ehotelier.com may make changes to the material on this Website, or to the services and prices described in it, at any time without notice. The material on this Website may be out of date, and ehotelier.com makes no commitment to update that material.
7. OUR LIABILITY
7.1. The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the maximum extent permitted by law, we hereby expressly exclude:
7.1.1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
7.1.2. any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including:
126.96.36.199. loss of income or revenue;
188.8.131.52. loss of business;
184.108.40.206. loss of profits or contracts;
220.127.116.11. loss of anticipated savings;
18.104.22.168. loss of data;
22.214.171.124. loss of goodwill; and
126.96.36.199. wasted management or office time
whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
7.2. Clauses 7.1 and 7.2 do not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
8.1. ehotelier.com may terminate or suspend (at our absolute discretion) your right to use this Website and your use of the services immediately by notifying you in writing (including by email) if:
8.1.1. ehotelier.com believes you have posted material in breach of clauses 3.2, 3.4 (Visitor Material and Conduct) or 4.1 (Viruses, Hacking and Other Offences);
8.1.2. ehotelier.com believes that you have breached paragraphs 5.2, 5.3 and 5.4 (Links to and from other websites); or
8.1.4. Upon termination or suspension you must immediately destroy any downloaded or printed extracts from this Website.
9. TRADE MARKS AND LOGOS
“ehotelier.com” and “Rates for Mates”, are both owned by ehotelier.com. The restrictions set out clause 2 (Intellectual Property Rights) apply to your use of these trade marks.
11. ADDITIONAL TERMS
“Data Protection Laws” means all data protection, privacy or similar laws and regulations anywhere in the world applicable to the processing of personal data, including without limitation the Data Protection Act 1998, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
12. JURISDICTION AND APPLICABLE LAW
eHotelier respects your privacy, and any information you provide us will be kept in confidence. Only an authorised eHotelier administrator has access to the information you give us, and the only way we obtain information is by you giving it to us.
We do not collect data without your prior consent. The purpose of our data collection is to keep you updated on the latest links and information available on eHotelier. Our server is secure, however we cannot be responsible for any damage caused to any party or parties as a result of any illegal or legal actions performed by any third party or parties.
We neither sell nor in any other way provide your information to third parties. We are not necessarily in agreement with nor are we responsible for the nature and accuracy of any content you find on any of our links.
If you own a web site and wish to be removed from our links, email us today at firstname.lastname@example.org. We would be happy and obliged to remove your link. Links are presented here on eHotelier for the convenience of you, the user.
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Complaints Handling Policy and Procedure
Objective of the policy
eHotelier.com seeks to maintain and enhance our reputation of providing our customers with high quality products and services. We value complaints as they assist us to improve our products, services and customer service.
eHotelier.com is committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible.
This policy has been designed to provide guidance to both our customers and staff on the manner in which we receive and manage your complaint. We are committed to being consistent, fair and impartial when handling your complaint.
The objective of this policy is to ensure:
You are aware of our complaint lodgement and handling processes,
Both you and our staff understand our complaints handling process,
Your complaint is investigated impartially with a balanced view of all information and evidence,
We take reasonable steps to actively protect your personal information,
Your complaint is considered on its merits taking into account individual circumstances and needs.
Definition of a complaint
In this policy a complaint means an expression of dissatisfaction by a customer relating to a travel service provided by us.
How a complaint can be made
If you are dissatisfied with a travel service provided by us, you should in the first instance consider speaking directly with the staff member/s you have been dealing with. If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns you can lodge a complaint with us in one of the following ways:
By completing a feedback form on our website, (http://ehotelier.com/contact-us)
By telephoning us, (+61 2 94370438)
By writing to us, (45 Hume Street, Crows Nest, NSW 2065 Australia)
By emailing us, (firstname.lastname@example.org)
In person by speaking to any of our customer service staff.
If we receive your complaint verbally and we consider it appropriate, we may ask you to put your complaint in writing.
Our complaints handling process is free of charge.
The information you will need to tell us
When we are investigating your complaint we will be relying on information provided by you and information we may already be holding. We may need to contact you to clarify details or request additional information where necessary. To help us investigate your complaint quickly and efficiently we will ask you for the following information:
Your name and contact details,
The name of the person you have been dealing with about your travel service,
The nature of the complaint,
Details of any steps you have already taken to resolve the compliant,
Details of conversations you may have had with us that may be relevant to your complaint,
Copies of any documentation which supports your complaint.
Help when making a complaint
The person receiving or managing your complaint should provide you with any assistance you may need to make your complaint. However if you consider you need further assistance please inform us of this at the time you are lodging your complaint.
When taking a complaint, we will record your name and contact details. We will also record all details of your complaint including the facts and the cause/s of your complaint, the outcome and any actions taken following the investigation of your complaint. We will also record all dates and times relating to actions taken to resolve the complaint and communications between us.
As part of our on-going improvement plan, complaints will be monitored for any identifying trends by management and rectification/remedial action taken to mitigate any identified issues.
If you lodge a complaint we will record your personal information solely for the purposes of addressing your complaint. Your personal details will actively be protected from disclosure, unless you expressly consent to its disclosure.
Where a third party travel supplier such as a tour operator, was involved in your travel services, we may be required to speak with them to fully investigate your complaint.
Feedback to customers
We are committed to resolving your issues at the first point of contact, however, this will not be possible in all circumstances, in which case a more formal complaints process will be followed.
We will acknowledge receipt of your complaint within three (3) business days, and keep you informed of the progress of your complaint throughout our complaint resolution process.
We are committed to resolving your complaint within 10 business days of you lodging your complaint, however, this may not always be possible on every occasion. Where we have been unable to resolve your complaint within 10 business days, we will inform you of the reason for the delay and specify a date when we will be in a position to finalise your complaint.
During the investigation of your complaint we may need to seek further clarification or documentation from you to assist us in resolving your complaint.
If we have sought clarification or documentation from you and we are waiting on you to provide this information, we may not be able to meet our 10 business day finalisation commitment. In such circumstances upon receipt of your clarification or documentation we will indicate to you when we expect to finalise your complaint.
Once we have finalised your complaint, we will advise you of our findings and any action we have taken. We will do this in writing, unless it has been mutually agreed that we can provide it to you verbally.
You have the right to make enquiries about the current status of your complaint at any time by contacting us.
Our six point complaint process
We acknowledge – within three business days of receiving your complaint we will acknowledge receipt of your complaint.
We review – we undertake an initial review of your complaint and determine what if any additional information or documentation may be required to complete an investigation. We may need to contact you to clarify details or request additional information where necessary.
We investigate – within 10 business days of receiving your complaint we will investigate your complaint objectively and impartially, by considering the information you have provided us, our actions in relation to your dealings with us and any other information that could assist us in investigating your complaint.
We respond – Following our investigation we will notify you of our findings and any actions we may have taken in regards to your complaint.
We take action – where appropriate we amend our business practices or policies.
We record – we will record your complaint for continuous improvement process and monitoring through regular review, your personal information will be recorded in accordance with relevant privacy legislation.
When you complain about one of our employees
If you complain about a member of our staff, we will treat your complaint confidentially, impartially and equally (giving equal treatment to all people). We will investigate your complaint thoroughly by finding out the relevant facts, speaking with the relevant people and verifying explanations where possibl
We will also treat our staff member objectively by:
informing them of any complaint about their performance,
providing them with an opportunity to explain the circumstances,
providing them with appropriate support,
Updating them on the complaint investigation and the result.
Complaints under investigation by a regulator or law enforcement agency
If your complaint is currently being investigated by a relevant federal, state or territory consumer protection regulator or law enforcement agency we may cease to take further action in relation to your complaint pending finalisation of their investigation.
We will assist any agency with their investigations.
To log a complaint, please submit the attached form to email@example.com.
Payments: Payment must be received 5 days prior to campaign start date for uploading and testing to commence. eHotelier.com currently accepts payment by bank transfer or online through PayPal/credit card.
Refund Policy: Refunds will be given at the discretion of the company management and only considered within the first 7 days after the purchase. Please contact ehotelier advertising department with the sales detail to enable us to fully evaluate your claim.
Liabilities: ehotelier.com accepts no liability for the content of external resources linked to this service, but will review advertising in the event of complaints being received.
Pricing: All prices subject to change at the discretion of eHotelier and without notice.
eDollars are only offered from time to time on products reasonably determined at the discretion of eHotelier, and at the rates determined by eHotelier
eDollars are not earned on rates for mates bookings or advertising purchases
eDollars are valid only on purchases made through the eHotelier portal in the following categories: Job listings, event listings, supplier listings, online training, certifications, videos, webinars, or other categories from time to time as determined by eHotelier.
eDollars are only valid for payments made using PayPal or credit card online through the eHotelier portal.
eDollars are awarded from 1 July 2015 until a date nominated and advertised on the eHotelier portal.
A maximum of 20% of the purchase price may be redeemed using eDollars
eDollars cannot be redeemed on event registration, rates for mates or any form of advertising
eDollars will expire 6 months after they are earned
eDollars are forfeited immediately when a member unsubscribes from the eHotelier newsletter, or portal
eDollars are not redeemable for cash, or any other benefit
eDollars are calculated and displayed on the eHotelier member profile.
No dispute will be entered into regarding the number or availability of eDollars held by a member. eHotelier has the absolute right to close or withdraw the eDollar programme on reasonable notice.