Hotels today need to start to focus on shifting their culture towards an engagement culture that includes everyone who will impact the customer experience.
Young people are now “Airbnb native” in the same way they are “digital native”; it's why hotels should model Airbnb strategies.
If you feel your hotel staff isn’t being as productive as you would like them to be, why not change things around a little? You may be surprised at how much more productive they may become from some small changes.
Coupons offer a way to add value to your guests by offering attractive incentives they'll want without dropping your room rates.
There are a few things that are different about the millennial-aged population that make them quite different from their predecessors, and to draw in this large group of consumers, you must appeal to their preferences.
Happy hospitality staff will increase your hotel's overall productivity and boost your bottom line, so taking these steps to keep them enjoying their job will pay off.
To capture your hotel's most valuable micro-moments, it is key that you train your employees to be storytellers. It is when stories come to life that the eco-system of your hotel will provide a service standard that will become an important part of the customer experience.
Whether you’re opening a new hotel or planning to have a hotel party for your next event, there are ways to make the event a success that start from the moment you decide to have a party.
Accessing and implementing the right health and wellness strategies will appeal to hotel customers and increase the likelihood that leisure travellers will want to stay with you.