Today, tablets are a mature technology product. What this means is that there are many competing devices in various sizes available for purchase.
Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management.
For those who did not attend the 2017 edition of HITEC, held in Toronto this time around, you may be wondering what you missed.
With the desire for healthy eating, exercise and all-round wellness on the rise, creating an environment conducive for guests at your hotel’s fitness facilities is paramount. As a road warrior staying at some 50 different properties annually, I’ve had the opportunity to experience a wide variety of these amenities.
Have you ever sat back for a moment to reflect on the profession of hospitality? With all its ups and downs, could you think of any other business you would rather be in? As someone who admittedly has never been at the helm of a property with the exception of short term MOD responsibilities, I feel as close as anyone can be to hotel management. Yet I recognize that it is not the same as the burden of being general manager.
Everyone knows you need a functional website, no matter the business or the locale. For hotels, most of us recognize that often a website may be a customer’s first introduction to your property. As such, it should entice, educate and make them want to stay with you. Hence, for many GMs, one of the largest items on the 2017 marketing budget is likely the development of a new website, or at the very least a refurbishment of the current one.
With the first quarter of 2017 already a wrap, there are many dietary trends that we are know are here to stay. Overall, people are drinking less alcohol, renouncing cigarettes, exercising more often and eating healthier. If you’re smart, you’ll get with the program. Many other articles cover methods and choice tips by which to give your mains and appetizers the health kick they need to keep drawing in patrons with increasingly esoteric dietary restrictions.
My dear bride of some 37+ years travels with me for leisure, and sometimes business. As can be expected, my work activities tend to carry over into dinnertime conversations, so this hybrid mode of travel makes sense. With her critical input, we’ve come up with a short list of ideas that focus on women’s hotel needs. Travel research indicates that the female head of household makes the bulk of leisure travel decisions.
Recently, I had the delightful opportunity to sit down with two ‘old school’ hoteliers. The goal of my interview was to get their perspective on the current state of our profession and see what lessons could be gleaned that are applicable to those of us still in the trenches.
With the kids gone, it was time to follow the footsteps of many other boomers and downsize to a condominium. What started as a mere paint job, however, morphed into a $150-per-square-foot renovation of the entire apartment. What we ended up having on our hands was a genuine case of ‘scope creep’ – something not uncommon in any property refurbishment.