About Matthew Stephens

Matthew is a graduate of the Blue Mountains International Hotel School in Australia, where he was named Alumni of the Year in 2013. He served as the VP Operations at the Celtic Manor Resort in Wales for five years, and came back to Australia to be the General Manager of the Shoal Bay Resort and Spa in NSW. Matthew is also well versed in the technology side of hospitality, having served as the IT Manager of Rydges Hotels and Resorts and most recently as the Director, Information Systems at Carnival Australia.

Direct Booking Summit – 20 per cent off for eHotelier members

There’s just three weeks to go until the return of the Direct Booking Summit and eHotelier readers can now get their tickets at 20 per cent off.

Vale Val Cook: A mentor and friend

Today, the industry mourns the loss of a consummate professional, educator, mentor, leader and inspiration, Mr Val Cook.

By |August 28th, 2017|

On the move – July 2017

Leadership movements around the world, provided by Spectrum International.

TechTrends: Top trends in hotel distribution

One of the most globally talked about topics is the changing distribution landscape and the impact on hotels. This article looks back at the changes in the distribution landscape over the past 20 years.

The top four application trends from HITEC Toronto 2017

It is a time of real change in the applications supporting hotel operations. The simple PMS, POS, accounting, purchasing and payroll systems still remain. However the server rooms are empty.

Three top CRM trends from HITEC Toronto 2017

In the fight to “own the customer”, or at least the channel through which they book, it is vital to understand who your customer actually is.

By |July 13th, 2017|

2017 edition of the Travel & Hospitality Report: Connecting the Customer Journey

eHotelier are delighted to partner with the Customer Experience Exchange for Travel & Hospitality.

By |July 7th, 2017|

On the move – June 2017

Leadership movements around the world, provided by Spectrum International.

By |July 7th, 2017|Tags: |

Broadview Hotel officially soft opens on 27 July 2017

The Broadview Hotel, a partnership between Streetcar Developments and Dream Unlimited, announced today that it will officially open its doors on July 27 for a soft-opening to welcome patrons over the summer as they roll out their full offering.

Ramada presence in Vanuatu welcomed at official opening of Port Vila resort

Vanuatu’s Prime Minister, Charlot Salwai, was among the dignitaries to celebrate the official opening of Ramada Resort Port Vila, Wyndham Hotel Group’s first property in the island nation.