About Sébastien Fernandez

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So far Sébastien Fernandez has created 2 blog entries.

Applying the principles of psychology in the restaurant and hotel industry

Last year, I spent a great deal of time in different kinds of restaurants in Switzerland in order to evaluate the effectiveness of psychology training on guest satisfaction. It was a very enriching and unique experience for the participants and for myself. It is indeed unusual for academics to spend time with practitioners. I would like to share this experience because I firmly believe that it can be useful for restaurant employees and managers around the world.

Why hoteliers should consider hiring managers based on their GPA

Grade Point Average (GPA) is more than a reflection of academic performance - it is an indicator of persistence and the ability to learn quickly, and as such, it should not be overlooked when hiring managerial talent.

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