Last year, I spent a great deal of time in different kinds of restaurants in Switzerland in order to evaluate the effectiveness of psychology training on guest satisfaction. It was a very enriching and unique experience for the participants and for myself. It is indeed unusual for academics to spend time with practitioners. I would like to share this experience because I firmly believe that it can be useful for restaurant employees and managers around the world.
Grade Point Average (GPA) is more than a reflection of academic performance - it is an indicator of persistence and the ability to learn quickly, and as such, it should not be overlooked when hiring managerial talent.