About Yukari Iguchi

Yukari Iguchi, Academic Lead, Hospitality and Leisure at the University of Derby Online Learning (UDOL). Yukari has worked in various sectors within the hospitality industry, including hotels, restaurants, bars and theme parks in Japan, Switzerland and the UK. Since 2012 Yukari joined UDOL to share her knowledge of the hospitality sector with others. During her academic career Yukari also performed a range of roles including Programme Leader for undergraduate hospitality programmes, International Student Coordinator, International Collaborative Project Manager, and Online and Distance Learning Coordinator. Yukari is interested in the skills shortage issues within the hospitality industry and how educational institutions can make contributions to improve the situation through providing online learning opportunities. She also has keen interests in cultural diversity in both the hospitality industry and educational context, and has a passion on supporting international students within the UK Higher Education.

Understanding cultural differences in hospitality

Culture is a complex and dynamic topic that can be difficult for today’s managers, or anyone, to deal with. But what do we mean by culture? There is a wide range of definitions, but it can be understood that culture governs our view in life.

Managing a culturally diverse workforce

To implement diversity, it is crucial that organisations commit themselves by taking strategic approaches and embed concepts in all aspects of organisational functions. I will point out some factors you should bear in mind when carrying out HRM processes, which is most relevant to the management of cultural diversity within the workforce.

The benefits of cultural diversity in hospitality

Intercultural soft skills are not just about meeting the needs of international travellers; building and appropriately managing diversity in the workforce brings a range of benefits to any workplace.

By |April 19th, 2016|Tags: , |

How to evaluate the ROI of your investment in staff training

There are relatively simple ways to calculate the ROI of your training programmes, including this eight-step approach.

By |February 15th, 2016|Tags: , , , , |

Training your staff on a tight budget

Training expenditures may sound hefty, but if you do not provide your staff with training and development opportunities, their performance will not be optimal and there is a good chance they will leave for another employer who offers a better growth opportunity.

By |November 25th, 2015|Tags: , |

Talent management is all about retention and development

If your hotel can retain staff, you can improve productivity and profit, and if it develops managers well, pays moderately well and gives more performance recognition and development opportunities, associates are more likely to stay.

By |October 30th, 2015|

Manage the service experience to achieve customer satisfaction

Attending to guests in a timely and professional manor is integral to deliver good customer service, however, the reality may not be so simple. Here are the areas to manage to avoid service failure.

How to upskill yourself in the hospitality industry

Yukari Iguchi, academic lead for hospitality and leisure, at University of Derby Online Learning (UDOL) provides some advice about how to upskill yourself in the hospitality industry.

Outlook for hospitality industry looks promising in UK

The British Hospitality Association (BHA) is hoping that the industry will create 236,000 jobs by 2015 and a total of 425,000 by 2020.

By |June 5th, 2015|Tags: , |

Dispelling the myths of online learning

Michelle Boardman, Senior Academic Manager, from the University of Derby Online Learning (UDOL) dispels the top ten myths of online learning.