Discussions on the key issue of our time, future recruitment and staffing, are now becoming more politicised.
Neil is a Canadian and so am I. His music and persona have always appealed to me. I have lots of his music, have seen him in concert, have read his autobiography and enjoy his occasional rants with the media on the environment.
The 2017 Green Venue Report was just released for the fourth year, comparing green performance over a wide-range of areas.
Hotel guests are increasingly valuing the digital experience, often more than other amenities a hotel might offer, but how can smaller hotel chains implement the technology to compete with 'mega chains'?
How should hotels be reaching out to potential customers? When it comes to distribution channels, the discussion should never just be limited to the hotel’s relationship with online travel agencies or OTAs.
As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests.
In food and beverage, you want to get obsessed about a similar measurement like you do in the rooms division. In F&B it is “hours per cover served.”
Human beings are hard-wired to interpret and react to the world around them in certain ways, even if those reactions are often irrational and unpredictable.
Despite what many have dismissed as a mere blip on the radar, Airbnb is a force to be reckoned with, and we have yet to see just how widely it will impact our livelihoods.
Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right thing’), is almost omnipresent in our lives these days.