Three ways for the hospitality industry to track goods and services

Running a restaurant starts simple enough. Decide the kind of cuisine, pick a chef, a general manager, and begin to fill in the details.

The rise of personalisation and AI and what this means for the hotel industry

Personalisation is everywhere. We experience it every day, even if we don’t notice it.

The hotelier’s ‘cheat sheet’ for being mobile friendly

In 2017, more people are searching the web on their phones than on a desktop computer, and are five times more likely to leave a website if it isn’t mobile-friendly. Luckily, this process is not rocket science.

CRM success is built on partnerships

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management.

Can hospitality graduates become great private bankers?

The glory years of Swiss private banking are long gone. So can hospitality management graduates from schools such as EHL go on to become exceptional private bankers?

Hospitality staffing post-Brexit: The sums do not add up!

Put simply, even given low levels of migration there will not be a big enough working age population to fill all of the jobs that will be available. The sums do not add up!

Measuring and managing labor productivity

In hospitality, the measurement and management of productivity is hit and miss and miss again. What is an effective measure?

Review of HITEC Toronto 2017: A show about integration

For those who did not attend the 2017 edition of HITEC, held in Toronto this time around, you may be wondering what you missed.

Evaluation metrics that will boost the ROI on your property’s outreach

One of the most difficult things about using PR in your hotel’s marketing strategy is properly evaluating and proving the ROI on your outreach.

How to avoid driving away top talent

Understand the main pitfalls and deterrents that prevent professionals accepting senior roles with leading organisations.

By |July 4th, 2017|Tags: , |
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