Running a restaurant starts simple enough. Decide the kind of cuisine, pick a chef, a general manager, and begin to fill in the details.
Personalisation is everywhere. We experience it every day, even if we don’t notice it.
In 2017, more people are searching the web on their phones than on a desktop computer, and are five times more likely to leave a website if it isn’t mobile-friendly. Luckily, this process is not rocket science.
Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management.
The glory years of Swiss private banking are long gone. So can hospitality management graduates from schools such as EHL go on to become exceptional private bankers?
Put simply, even given low levels of migration there will not be a big enough working age population to fill all of the jobs that will be available. The sums do not add up!
In hospitality, the measurement and management of productivity is hit and miss and miss again. What is an effective measure?
For those who did not attend the 2017 edition of HITEC, held in Toronto this time around, you may be wondering what you missed.
One of the most difficult things about using PR in your hotel’s marketing strategy is properly evaluating and proving the ROI on your outreach.
Understand the main pitfalls and deterrents that prevent professionals accepting senior roles with leading organisations.