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Hospitable Cities

November 15 @ 9:00 am - 5:00 pm

| $185.00 - $295

The Hospitable Cities Summit provides a forum for communication of best practice and collaboration between industry leaders on successful tourism destinations.

A one-day summit presented by EP and eHotelier exploring the concept of the “Hospitableness of Cities”. How are cities judged by their guests and residents alike in terms of the enduring hospitality experience the city as a whole offers.

A successful Hospitable City requires more than the sum of the parts, it requires an underlying hospitality glue that cements all the complex factors together to develop a strong emotional connection between the guest and the city.

Attendees will learn from industry leaders through keynote presentations, case studies and workshops and take away value they can apply to their own activities. The conference will provide the opportunity to start further dialogue and discussions with all interested parties.

Innovation l Sport l Security Sustainability l Culture and lifestyle

Culture and Lifestyle

What is the cultural economy? How can cities use the creative capital in urban economies? What does it mean for a city to be welcoming and how does that translate into new markets and ways of doing business?

Sustainability – Business, Employment

How do your employees affect the hospitable nature of your business, your city? How important is it to look after staff to help enable a hospitable city, to ensure hospitable businesses, engaged employees focused on accommodating the changing needs of the customer. How does food and mental health impact on this and what can businesses do to best support their staff?

Sustainability – Sustainable Tourism

What is sustainable tourism? Does sustainability really matter to guests? How can your business be more sustainable and take commercial advantage of this opportunity? What role does sustainability play when travellers look for destinations and book trips? Look at how cities are using the increasing importance of CSR and sustainability metrics for decision makers for business travel as a real point of difference.

Sport & Entertainment

How do sporting/entertainment  organisers choose host cities, what do they look for in a hospitable city to ensure the best experience for the players, tourists, local community?  How local businesses in successful destinations provide an offering that engages, evolves and considers the needs of both the local community and the visitors. Learn how sport tourism and the sport spectator has changed over the last few years. How has and is the industry had to adapt and change the offer to ensure hospitable experiences. How can business commercially capitalise on sporting/entertainment events?


How important is security in tourism? Are hotels and cities being actively chosen based on their safety reputation?  How has security had to change with changing threats? How is technology being used to help protect? How do successful destinations provide a secure marketing message to potential visitors and local community?

The Future of Hospitable Destinations

Hear from different sectors of the industry on their vision for the future of tourism destinations, the importance of being hospitable and what we can learn from other cities and research. Hear from leading destinations on what they are doing to differentiate themselves and compete in the global tourism economy. What are researchers predicting might be the trends of the future in the establishment and management of leading hospitable destinations.

Welcome: Hospitable Cities Summit

What it means to be hospitable

Keynote: Culture and Lifestyle

The world is becoming urbanised, for the first time in history over 50% of the world’s population will be living in cities. This has profound implications for conceptions of national identity, the structure of economies and social outworkings. – The beginnings can be seen in stark divisions between urban and rural voting patterns in the Brexit referendum and American elections. What does this mean for the hospitality industry – the tension between the projected identity of cities and countries – their ‘brand’ and the experience of visitors to the countries.


Coffee Break


Panel: Sustainability

What is sustainable tourism and does sustainability really matter to guests? In this session we will address the role and benefits of sustainability and the influence sustainability has on the travel booking decision making process.


Panel: Sport & Entertainment

How do sporting events organisers choose host cities, what do they look for in a hospitable city to ensure the best experience for the players, tourists, local community? This session will discuss how hosting a sporting or entertainment event can improve or damage the reputation of a city.




Panel: Security

Are businesses adequately protecting against current security threats and giving confidence to guests? This session covers the changing security threats facing destinations, and how businesses can capitalise on a safe and hospitable city.


Presentation: Innovation, education and our future leaders

Les Roches hotel school will address how the international hospitality work force of the future is currently being educated. Afternoon tea Awards: Service Pledge Awards Recognising industry leaders for their commitment to service.


Case Study: Hospitable Destinations

The future of Santa Margherita Ligure and particularly on the role tourism and hospitality plays in the planning and implementation to reposition the city as a tourist destination.


Panel: The Future of Hospitable Destinations

Hear from a range of industry sectors on their vision for the future of tourism destinations, and the importance of being hospitable.



Speakers Include:

  • Doug Tetley, Britain. MD at Delaware North – Wembley Stadium.
  • Simon Halliday, Britain. Chairman of European Rugby Champions Cup.
  • Alan Williams, Britain. Creator of the 31Practices concept
  • Rasmus Bo Bojesen, Denmark. Created the organic Danish chocolate company, Oialla.
  • Ngillan Faal, South Africa. Perceptions of cities and the role of art, design, music.
  • Marco Truffelli, Italy. General Manager of Rocco Forte Hotel, Verdura Resort.

Attendees include leaders from:

  • Associations: Destination Management Companies, Tourism Associations
  • Operators: Hoteliers, Restauranteurs, Tour Operators
  • Government: Councils, Municipal, Regional/County, Federal government tourism office/rs
  • Education: Faculty, Students and Administrators

For sponsorship and group enquiries please contact benjamin.edwards@ehotelier.com.

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