2016 has provided the hotel industry with significant advancements across the board in technology. Talk of Artificial Intelligence, robot butlers and the ever increasing use of mobile phones has powered what looks to be a continuing trend for years to come.2016 In Review

Some of the other major areas of technological focus include:

Conversational Interfaces (voice drive)

Today Steve Wynn announced he is installing an Amazon Echo in every single room of his Casino in Vegas by end of this year. The unit called Alexa  will allow  guests  to have their own personal butler in every room . Imagine the possibility of talking to Alexa and asking it to open or close drapes, lower or raise the temperature, turn on the news , turn on the lights etc – the possibilities are endless. While prototypes using either Siri or Cortana have been trialled in Starwood and several other chains this announcement has moved the needle and I expect that now other high end casinos and hotels to follow suit.

Robotics

Using technology to eliminate mundane processes or improve guest services is where robots can make a difference already we have a hotel in Japan HEN-naHotel that has an English speaking dinosaur receptionist and a talking tulip in every room . Hilton has Connie a concierge Robot that guest can ask questions of when they are in the lobby.  Many other applications where robots can add value are being considered – housekeeping, delivering room service orders, picking up dirty room service trays left in the corridor to name a few.

Mobility

As more guests use their smart phones to do everything then hotels need to embrace mobility in all areas both front and back of house with key less entry and mobile payments becoming mainstream.

Click the links below to view the best and most informative eHotelier articles from 2016 on Technology, Security and Sustainability. For all of these articles and more, download eHotelier’s 2016 Year in Review ebook.

Technology

How 5G mobile could change the hotel industry by eHotelier

Meet the new travel apps your guests are using by Abi Mandelbaum

Why hoteliers need to stay on top of technology trends by Kim Adams

Technology and authentic hotel experiences by Kim Adams

Mobile devices: Are they driving direct bookings and guest engagement by eHotelier

What all hotel owners need to know about SEO by Shaz Memon

Ways to generate revenue from your hotel’s free Wi-Fi by John Kearney

What does mobile check-in really deliver? by Maria Bellinzona

Security

Upsurge in global terrorism is a red flag for hospitality industry by James Braver

Necessary steps in cyber security by Andrew Carey

SIERRA – ECHO – CHARLIE… calling for backup by Stefan Hiller

5 key issues in hotel cybersecurity by Robert Braun

The Lamination Principle – adding layers of security to counter modern threats by Stefan Hiller

Can hotel terror attacks be prevented by Christoph Voegeli

Unsung heroes of hospitality – Security Directors by Larry Mogelonsky

Sustainability

Sustainable hotel practices make for a flourishing hotel business by Young Yoon

Go green – it’s the only long-term option for your hotel business by Kiran Sunny Varghese

A call for the hotel industry to take part in climate action by Nicolas Perin