For nearly two centuries, five-star hotels have been providing exceptional services, anticipating needs and customizing attendances to pamper guests and distinguish from competition. In today’s age of experience, more companies seek to adopt this model and create memorable brand experiences for their customers.
Will virtual reality technology be relevant in hospitality decades from now, or is it just a shiny fad?
Hotels and the hotel industry are at the front line of the fight against modern slavery. What are the Combat project team doing about it?
While it is true that not every person is fit for any job out there in the hospitality industry, it is possible to make people feel comfortable to push themselves to surpass their preconceived limits.
We all know direct bookings make the difference for independent hoteliers. Turning guests into loyal travelers and repeat customers is essential. Why?
When people understand and use the business system well we get a superior result. What’s the business system in your hotel?
If you’re renovating your home, you often move your living spaces away from the construction area. For hoteliers, this temporary fix isn’t quite so simple.
We chatted to Robin Sheppard about the present, and future, of accessibility in the hospitality industry, and what hoteliers can do to ensure that all guests, regardless of disabilities, have excellent experiences.
Ski resorts are challenged to convince customers to return annually. The fully-connected customer earns an annual income higher than the median income in the United States.