Three ways for the hospitality industry to track goods and services

Running a restaurant starts simple enough. Decide the kind of cuisine, pick a chef, a general manager, and begin to fill in the details.

Four ways to create unique hotel experiences

For nearly two centuries, five-star hotels have been providing exceptional services, anticipating needs and customizing attendances to pamper guests and distinguish from competition. In today’s age of experience, more companies seek to adopt this model and create memorable brand experiences for their customers.

Four ways to turn guests into loyal travelers

We all know direct bookings make the difference for independent hoteliers. Turning guests into loyal travelers and repeat customers is essential. Why?

TrustYou analysis identifies review topics that impact hotel reputation the most

TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed “Impact Score” analysis of the 90 million reviews that were analyzed in 2016. When more than 95 per cent of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical.

The challenge of delivering service excellence: EUHOFA Congress

The key questions for EUHOFA members as educators are equally valid for the industry. Does hospitality education and training really tackle these important dimensions that encapsulate being hospitable and can that be taught in the classroom?

By |December 1st, 2016|Tags: , , |

Navigating the hospitality helix in Southeast Asia

An independent approach is key in an industry threatened by big brand monotony and the survivors will be those who do things slightly better, slightly differently, and most importantly, those who offer real value to their guests.

By |November 7th, 2016|Tags: , , |

Housekeeping or loyalty points, you decide

Whoever thought this up in the corporate headquarters should be given a pat on the shoulder for a good attempt at solving our industry’s current woes…and then promptly taken out back to the whipping shed.

Concorde Hotel Singapore launches PressReader

The application offers guests all-you-can-read newspapers and magazines from more than 5,000 publications.

Hotel doorman clocks 50 years of service

Over the years he has welcomed many famous guests including Indira Gandhi, Marshal Tito, Fidel Castro, and Yuri Gagarin.

How to develop exceptional service habits

To deliver a consistently exceptional service experience, there must be habits that are hardwired throughout your entire team.

By |June 2nd, 2016|Tags: |
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