In order to utilize guest reviews better to improve operations and add value to their brand, Balladins Hotels decided to rely on TrustYou, the guest feedback platform.
IBC (InnDependent Boutique Collection), a leading provider of hospitality technologies for independent hotels and alternative lodging, has announced an agreement with TrustYou, the world's largest guest feedback platform, to bring guest feedback management via its platform to IBC customers.
TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed “Impact Score” analysis of the 90 million reviews that were analyzed in 2016. When more than 95 per cent of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical.
The world’s largest guest feedback platform, TrustYou, places a higher emphasis on its presence in Southern Africa and introduces digital marketing expert Rainmaker Digital as distribution partner. The Namibia-based company is specialized in managing and optimizing the entire digital presence and marketing for hotels, lodges, guesthouses, and tour operators located in Southern Africa.
TrustYou, provider of the world’s largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels and Resorts.
TrustYou, the world’s largest guest feedback platform, has started the new year with new partnerships across the globe. Each new partner will incorporate various features of the platform to improve their products and services by means of collecting, assessing and responding to guest feedback.
An accomplished professional with more than 15 years of corporate hospitality sales experience, Ellis Connolly has been appointed as the new Vice President, Hospitality Sales for The Rainmaker Group, a leader in revenue management solutions for the hospitality and gaming industry.
TRIPBAM, the hotel rate shopping service innovator, and TrustYou, the world’s largest guest feedback platform, have announced a strategic partnership between the companies. The agreement will allow TRIPBAM to provide summarized review content from TrustYou, via both TrustScore Widgets and Meta-Reviews, to clients and their travelers.
Reservations.com and TrustYou have collaborated to create a highly interactive, analytical, and sophisticated website designed to help consumers make better booking decisions.
TrustYou suggests that hotels reconsider surveys as a guest service rather than a request—and they really can be, when presented the right way.