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Today’s top stories

A common sense review process for capital investments

In this time of global uncertainty, there is a hesitancy to spend capital dollars without having a clear sense of the timing of the ROI (return on investment). That concern is reasonable, but it may also cause some hoteliers to delay needed updates or improvements at a time when lower occupancy allows for both availability of space and potentially lower ...

[Jul 03, 09 | 1:59 am] More...

Through the eyes of a hotel butler: small details: big degree of difference

A lot is being discussed of the experience as key differential element in the hotel market. The present trend is no longer competing with the product but what the guest experienced during his stay. That is to say, although all hotels offer rooms, restaurants, spas, business centers, bars, etc. the difference is established by the way the guest perceives and ...

[Jul 03, 09 | 1:58 am] More...

Targeting global travelers: A guide for international website optimization

Technology and customer utilization of the Internet has made it easy for customers worldwide to quickly learn about your hotel or destination.  In fact, global broadband penetration has advanced so rapidly in foreign markets that Asia and Europe top the charts with the most broadband users, far outpacing the US and Canada.  As hotels and destinations compete for these international ...

[Jul 03, 09 | 1:57 am] More...

General Manager cock of the muck heap or lion of the team?

Evil Erik is at it again, once more he convinced an owner that all his previous employers were " idiots " and that he can be the knight in shining armor in difficult times. By Bert van Walbeek...

[Jul 03, 09 | 1:56 am] More...

Travelzoo surpasses 16 million subscribers

Travelzoo (NASDAQ: TZOO), a global Internet media company, announced it has surpassed 16 million subscribers to its global publications, growing by more than one million subscribers during the past three months....

[Jul 03, 09 | 1:56 am] More...

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