Terms & Conditions

Channel

We invite members to contribute as an Industry Voice by submitting an article to our insights editorial channel. Ideally, editorial articles should be written on topics in-line with the Editorial Calendar*. They should be written to provide insights and benefits to hoteliers in their roles, and not to overtly promote specific products or services.  We have found that these articles do however, position the authors as industry leaders who can be contacted via the details found in their author’s bios.

As a brief guide, Industry Voices articles created for publication should be:

  1. Unique and exclusive to eHotelier
  2. Between 400 and 800 words in length
  3. Contain relevant images (600x600px, .png or .jpeg)
  4. Accompanied by an author’s email, head shot and short (50 words) bio
  5. Submitted to our editorial team by the first day of the month prior to publication. ***
  1. Exclusivity:

We do not accept articles that have been published elsewhere in whole or in part. However, in some cases eHotelier may publish excerpts from important books authored by, or of special significance to, our members.

  1. Length:

Our audience is online and a large percentage read our content on a mobile device. Therefore, articles should be kept to the prescribed length, use a professional tone, be made up of short, to-the-point sentences and logically structured into clearly organised paragraphs and sub-headings as relevant.

  1. Images:

When authors provide graphics, images or photos for inclusion in the article, they must be of high quality as per above specs. The author must be able to document ownership and clearance for publication. Please include the artist or photographer’s full name so that we can provide appropriate credit.

  1. Author and company bio:

Authors should provide a short bio of both themselves and their company. It should not be used as a marketing platform, rather provide background and context for the readers.

e.g.: Prior to joining Company X in April 2014 as CTO, Mr. Smith served for 5 years as co-founder and chief technology officer of Company Y, a leading provider of mobile loyalty reward. Company X provides a suite of fully customisable entertainment solutions designed specifically for the hospitality industry.

  1. Submission process:

All proposals and articles should be submitted to the editorial team at [email protected].

Before submitting a manuscript, please send us a proposal explaining your article idea, including:

  • A one or two paragraph summary of your idea. If the article idea is accepted, this will become the introduction.
  • A brief outline for the article addressing how you see the article making its major points.
  • A conclusion, answering/addressing the core idea of the article.
  • A statement of your background. Explain in brief how the article ties in with your experience and expertise.

All submissions to eHotelier.com are assigned to a member of the editorial team for review and support through the article acceptance process. The decision to publish or decline submission is made by the assigned editor and the editorial board.

The following terms and conditions are specific to listings in the ehotelier.com Careers Channel:

  • Activation: New listings are only activated following approval and receipt of payment.
  • Listing Period: Listings are displayed for a period of 30 or 60 days from date of activation, based on the category of listing purchased. The listing is renewable before expiration, for additional periods of 30 or 60 days
  • Expiry: Listings will expire automatically on the expiry date.
  • Renewing Listings: Listings may optionally be renewed for an additional 30 or 60 days and will be billed at rates effective at the time.
  • The following terms and conditions are specific to listings in the ehotelier.com Hospitality Industry Directories:
  • Activation: New listings are only activated following approval and receipt of payment.
  • Display style: Available styles (and pricing) are as shown on the Add listing page.
  • Listing Period: Listings are displayed for a period of 12 months from date of activation. The listing is renewable within this period for additional periods of 12 months.
  • Artwork: All creative files will be supplied by the client. eHotelier reserves the right to approve all creative and copy, to deem it suitable before it is published. Files should be supplied to ehotelier at least 48 hours before the intended launch date for testing and approval processes. Any files deemed unsuitable will be returned to the client for amending.
  • Portal and Newsletter Advertising: eHotelier is designed to accommodate impactful, industry-standard (Square) sized display ads.
  • ehotelier will publish banners in the agreed space for the agreed length of time stated in the invoice. However, to meet the needs of all clients ehotelier reserves the right to place banners on rotation (e.g. a banner from one client may be shared a percentage of the time with another clients banner). In such cases the client will be informed of the rotation before the additional banner(s) are published. In the event that real estate dimensions or positioning are changed, ehotelier.com will contact the client informing them of the changes and any effect on the banners currently published. ehotelier will endeavor to provide 10 working days’ notice to the client informing them of any such changes,
  • Portal Creative: Size – 250x250px/728x90px, recommended format – animated gif, jpg or png, up to 3 creatives may be loaded.
  • Newsletter Creative: Size –150x150px/728x90px: Recommended format –gif, jpg or png
  • Electronic Direct Mail (EDM): Eblast mailings need to be coded and converted to HTML format as per the following guidelines:
  • Create your eBlast flyer in HTML code web page format.
    The HTML pages must contain absolute paths to all files (images etc) contained in your artwork and layout. Images paths must start with the full domain name followed by the folder paths to where they are located on your sever. eBlast pages need to be hosted on your server and the full URL sent to us for each specific mailing/flyer prior to the mailing distribution.
  • Please email the following details to [email protected]:
    • Subject line
    • Date and time to send your campaign, in GMT
      URL to where your eblast is kept on your server
  1. Definitions and interpretation
    • Definitions

The following words have these meanings in this Agreement unless the contrary intention appears:

Agreement means this Services Agreement including any annexure;

Business Day means any day excluding Saturday, Sunday, a public holiday in New South Wales and/or a Commonwealth public holiday;

Commencement Date means the date stated on the contract or order as signed by both an authorised representative of eHotelier and the client.

Confidential Information means any information that is:

  • Information, ideas forms, specifications, processes, statements, formulae, trade secrets, drawings and data (and copies and extracts made of or from that information and data) that is not in public domain is considered confidential information; and
  • confidential by nature, stipulated as confidential or any other information that would be reasonably considered to be confidential due to the value of the information;

Intellectual Property Rights means all present and future rights in relation to copyright, trademarks, designs, patents or other proprietary rights, or any rights to registration of such rights, whether created, written, developed or brought to existence by Client or the Provider in the provision of the Services;

Order Details means the order for Services provided to the Client from Provider from time to time; and

Services means the services specified in Item 5 of the Order Details or as agreed between the Parties from time to time.

  • Interpretation

In this Agreement:

  • references to a person include an individual, form or a body, whether incorporated or unincorporated;
  • clause headings are for references only and shall not form part of this Agreement nor used in the interpretation of this Agreement;
  • if the time of doing an act or thing under this Agreement falls on a day which is not a Business Day, then the time of doing that act or thing shall be deemed to be the next Business Day;
  • words in the singular include the plural and vice versa in accordance with the context of which that word is used;
  • words importing a gender include other genders;
  • a reference to a clause is a reference to a clause in this Agreement;
  • a reference to any of the words ‘include’, ‘includes’ and ‘including’ is to be read as if followed by the words “without limitation”;
  • a reference to a statute, ordinance, code or law includes regulations and other instruments under it and any consolidations, amendments, re-enactments or replacements of any of them;
  • a reference to any party include that party’s executors, administrators, substitutes, successors and permitted assigns; and
  • each party has participated in the negotiating and drafting of this document and in the event of ambiguity or a question of interpretation arising, this Agreement is to be construed as if the Agreement was drafted jointly.

 

  1. Commencing the Services
    • Commencing the Services

The Provider will commence the Services on the Commencement Date and provide them until the date 12 months thereafter, then on an annual basis until notification is given by either party to the other (prior to expiry of the twelve-month period) that the Services are no longer required or will not be provided in the following 12-month period.

  1. Payment for the Services
    • Consideration

Client agrees to pay the Provider an amount set out in Order Details (the ‘Consideration’).

  • Time and Method for Payment
    • Client will make Payment of the Consideration pursuant to Order Details.
    • Client will make Payment of Consideration by the method prescribed in Order Details.
  • Goods and Services Tax

Unless otherwise stated, all amounts, including out of pocket expenses, expressed and described on or in connection with this Agreement and/or its Order Details, are listed in US dollars and are GST exclusive, being goods and services tax as defined in A New Tax System (Goods and Services Tax) Act 1999, inclusive amounts. Where the services are provided outside Australia, GST is inapplicable.

 

  1. Copyright and Intellectual Property Rights
    • Intellectual Property Rights
      • The Client recognises that all Intellectual Property are the property of Provider and the Client will take all such steps as practicable to ensure that the Intellectual Property will vest in and remain vested in Provider.
      • The Client warrants that the Provider owns the Intellectual Property Rights in the Intellectual Property delivered to Client in the provision of the Services.
      • The Provider grants to Client an-exclusive, non-transferable licence to use the intellectual property rights owned by the Provider in provision of the Services.
    • Indemnification

The Client hereby indemnifies and agrees to keep indemnified Provider against all liability, losses or expenses incurred by Client in relation to or in any way directly or indirectly connected with any breach of copyright or any rights in relation to copyright in such literary and artistic works supplied as aforesaid.

 

  1. Termination of this Agreement
    • For Client
      • Client may terminate this Agreement by providing the Provider with a minimum of thirty (30) days’ written notice prior to the anniversary of the Agreement of Client’s intent to terminate this Agreement.
      • Upon receiving notification of Client’s intent to terminate this Agreement, the Provider will continue to provide the Services until the end of the current agreement.
      • Client will continue to pay the Provider for the remainder of the current Agreement.
  1. Liability and waivers
    • Liability
      • The Services are provided without any guarantees, conditions or warranties as to its accuracy. To the maximum extent permitted by law, we hereby expressly exclude:
        • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
        • any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the services or in connection with the use, inability to use, or results of the use of the services, or website or any websites linked to it and any materials posted on it, including:
          • loss of income or revenue;
          • loss of business;
          • loss of profits or contracts;
          • loss of anticipated savings;
          • loss of data;
          • loss of goodwill; and
          • wasted management or office time
        • whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
      • Waivers
        • A waiver of any right, power or remedy under this agreement must be in writing signed by the party granting it. A waiver is only effective in relation to the particular obligation or breach in respect of which it is given. It is not to be taken as an implied waiver of any other obligation or breach or as an implied waiver of that obligation or breach in relation to any other occasion.
        • The fact that a party fails to do, or delays in doing, something the party is entitled to do under this agreement does not amount to a waiver.
  1. General matters
    • Communication between Parties

The parties agree on the forms of communication pursuant to Item 8 of Order Details.

  • Disclosure and Use of Confidential Information
    • All obligations of confidence set out in this Agreement continue in full force and effect after the Completion Date.
    • Neither party may disclose any Confidential Information to any third party, without the prior consent of the other party.
    • Each party must keep confidential the terms of this Agreement. If a party becomes aware of a breach of this obligation, that party will immediately notify the other party.
    • If a party uses any Confidential Information without the prior consent of the other, such party is liable for any damage suffered by the other and/or its affiliate as a result of the use.
  • No partnership or agency

Nothing contained or implied in this Agreement will create or constitute, or be deemed to create or constitute, a partnership between the parties. A party must not act, represent or hold itself out as having authority to act as the agent of or in any way bind or commit the other parties to any obligation.

  • Governing Law & Jurisdiction
    • This Agreement is governed by the laws of New South Wales, Australia.
    • In the event of any dispute arising out of or in relation to the Services, the Client agrees that the exclusive venue for resolving any dispute shall be in the courts of Australia, situated in New South Wales, Australia.
  • Dispute Resolution & Mediation
    • If a dispute arises out of or relates to the terms of this Agreement, either party may not commence any legal proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
    • A party to this Agreement claiming a dispute (the ‘Dispute’) has arisen under the terms of this Agreement, must give written notice to the other party detailing the nature of the Dispute, the desired outcome and the action required to settle the Dispute (the ‘Notice’).
    • On receipt of the Notice by the other party, the parties to this Agreement (the ‘Parties’) must within seven days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree.
    • If for any reason whatsoever, 21 days after the date of the Notice, the Dispute has not been resolved, either party may institute legal proceedings.
  • Severance

Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction will, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions of this Agreement or affecting the validity or enforceability of such provisions in any other jurisdiction.

  • Assignment

The Client will not delegate, assign, novate and/or subcontract any obligations pursuant to this Agreement to any person.

  1. Entire Agreement and Modifications
    • Both Client and the Provider confirm and acknowledge that:
      • This Agreement shall constitute the entire agreement between the Provider and Client and shall supersede and override all previous communications, either oral or written, between the parties;
      • No agreement or understanding varying or extending this Agreement shall be binding upon any party unless arising out of the specific provisions of this Agreement; and

If for whatever reason there is an inconsistency between this Agreement and any other agreement, this Agreement shall prevail.

Editorial

We invite members to contribute as an Industry Voice by submitting an article to our insights editorial channel. Ideally, editorial articles should be written on topics in-line with the Editorial Calendar*. They should be written to provide insights and benefits to hoteliers in their roles, and not to overtly promote specific products or services.  We have found that these articles do however, position the authors as industry leaders who can be contacted via the details found in their author’s bios.

As a brief guide, Industry Voices articles created for publication should be:

  1. Unique and exclusive to eHotelier
  2. Between 400 and 800 words in length
  3. Contain relevant images (600x600px, .png or .jpeg)
  4. Accompanied by an author’s email, head shot and short (50 words) bio
  5. Submitted to our editorial team by the first day of the month prior to publication. ***
  1. Exclusivity:

We do not accept articles that have been published elsewhere in whole or in part. However, in some cases eHotelier may publish excerpts from important books authored by, or of special significance to, our members.

  1. Length:

Our audience is online and a large percentage read our content on a mobile device. Therefore, articles should be kept to the prescribed length, use a professional tone, be made up of short, to-the-point sentences and logically structured into clearly organised paragraphs and sub-headings as relevant.

  1. Images:

When authors provide graphics, images or photos for inclusion in the article, they must be of high quality as per above specs. The author must be able to document ownership and clearance for publication. Please include the artist or photographer’s full name so that we can provide appropriate credit.

  1. Author and company bio:

Authors should provide a short bio of both themselves and their company. It should not be used as a marketing platform, rather provide background and context for the readers.

e.g.: Prior to joining Company X in April 2014 as CTO, Mr. Smith served for 5 years as co-founder and chief technology officer of Company Y, a leading provider of mobile loyalty reward. Company X provides a suite of fully customisable entertainment solutions designed specifically for the hospitality industry.

  1. Submission process:

All proposals and articles should be submitted to the editorial team at [email protected].

Before submitting a manuscript, please send us a proposal explaining your article idea, including:

  • A one or two paragraph summary of your idea. If the article idea is accepted, this will become the introduction.
  • A brief outline for the article addressing how you see the article making its major points.
  • A conclusion, answering/addressing the core idea of the article.
  • A statement of your background. Explain in brief how the article ties in with your experience and expertise.

All submissions to eHotelier.com are assigned to a member of the editorial team for review and support through the article acceptance process. The decision to publish or decline submission is made by the assigned editor and the editorial board.

Careers

The following terms and conditions are specific to listings in the ehotelier.com Careers Channel:

  • Activation: New listings are only activated following approval and receipt of payment.
  • Listing Period: Listings are displayed for a period of 30 or 60 days from date of activation, based on the category of listing purchased. The listing is renewable before expiration, for additional periods of 30 or 60 days
  • Expiry: Listings will expire automatically on the expiry date.
  • Renewing Listings: Listings may optionally be renewed for an additional 30 or 60 days and will be billed at rates effective at the time.
Directories
  • The following terms and conditions are specific to listings in the ehotelier.com Hospitality Industry Directories:
  • Activation: New listings are only activated following approval and receipt of payment.
  • Display style: Available styles (and pricing) are as shown on the Add listing page.
  • Listing Period: Listings are displayed for a period of 12 months from date of activation. The listing is renewable within this period for additional periods of 12 months.
Advertising
  • Artwork: All creative files will be supplied by the client. eHotelier reserves the right to approve all creative and copy, to deem it suitable before it is published. Files should be supplied to ehotelier at least 48 hours before the intended launch date for testing and approval processes. Any files deemed unsuitable will be returned to the client for amending.
  • Portal and Newsletter Advertising: eHotelier is designed to accommodate impactful, industry-standard (Square) sized display ads.
  • ehotelier will publish banners in the agreed space for the agreed length of time stated in the invoice. However, to meet the needs of all clients ehotelier reserves the right to place banners on rotation (e.g. a banner from one client may be shared a percentage of the time with another clients banner). In such cases the client will be informed of the rotation before the additional banner(s) are published. In the event that real estate dimensions or positioning are changed, ehotelier.com will contact the client informing them of the changes and any effect on the banners currently published. ehotelier will endeavor to provide 10 working days’ notice to the client informing them of any such changes,
  • Portal Creative: Size – 250x250px/728x90px, recommended format – animated gif, jpg or png, up to 3 creatives may be loaded.
  • Newsletter Creative: Size –150x150px/728x90px: Recommended format –gif, jpg or png
  • Electronic Direct Mail (EDM): Eblast mailings need to be coded and converted to HTML format as per the following guidelines:
  • Create your eBlast flyer in HTML code web page format.
    The HTML pages must contain absolute paths to all files (images etc) contained in your artwork and layout. Images paths must start with the full domain name followed by the folder paths to where they are located on your sever. eBlast pages need to be hosted on your server and the full URL sent to us for each specific mailing/flyer prior to the mailing distribution.
  • Please email the following details to [email protected]:
    • Subject line
    • Date and time to send your campaign, in GMT
      URL to where your eblast is kept on your server
Academy
  1. Definitions and interpretation
    • Definitions

The following words have these meanings in this Agreement unless the contrary intention appears:

Agreement means this Services Agreement including any annexure;

Business Day means any day excluding Saturday, Sunday, a public holiday in New South Wales and/or a Commonwealth public holiday;

Commencement Date means the date stated on the contract or order as signed by both an authorised representative of eHotelier and the client.

Confidential Information means any information that is:

  • Information, ideas forms, specifications, processes, statements, formulae, trade secrets, drawings and data (and copies and extracts made of or from that information and data) that is not in public domain is considered confidential information; and
  • confidential by nature, stipulated as confidential or any other information that would be reasonably considered to be confidential due to the value of the information;

Intellectual Property Rights means all present and future rights in relation to copyright, trademarks, designs, patents or other proprietary rights, or any rights to registration of such rights, whether created, written, developed or brought to existence by Client or the Provider in the provision of the Services;

Order Details means the order for Services provided to the Client from Provider from time to time; and

Services means the services specified in Item 5 of the Order Details or as agreed between the Parties from time to time.

  • Interpretation

In this Agreement:

  • references to a person include an individual, form or a body, whether incorporated or unincorporated;
  • clause headings are for references only and shall not form part of this Agreement nor used in the interpretation of this Agreement;
  • if the time of doing an act or thing under this Agreement falls on a day which is not a Business Day, then the time of doing that act or thing shall be deemed to be the next Business Day;
  • words in the singular include the plural and vice versa in accordance with the context of which that word is used;
  • words importing a gender include other genders;
  • a reference to a clause is a reference to a clause in this Agreement;
  • a reference to any of the words ‘include’, ‘includes’ and ‘including’ is to be read as if followed by the words “without limitation”;
  • a reference to a statute, ordinance, code or law includes regulations and other instruments under it and any consolidations, amendments, re-enactments or replacements of any of them;
  • a reference to any party include that party’s executors, administrators, substitutes, successors and permitted assigns; and
  • each party has participated in the negotiating and drafting of this document and in the event of ambiguity or a question of interpretation arising, this Agreement is to be construed as if the Agreement was drafted jointly.

 

  1. Commencing the Services
    • Commencing the Services

The Provider will commence the Services on the Commencement Date and provide them until the date 12 months thereafter, then on an annual basis until notification is given by either party to the other (prior to expiry of the twelve-month period) that the Services are no longer required or will not be provided in the following 12-month period.

  1. Payment for the Services
    • Consideration

Client agrees to pay the Provider an amount set out in Order Details (the ‘Consideration’).

  • Time and Method for Payment
    • Client will make Payment of the Consideration pursuant to Order Details.
    • Client will make Payment of Consideration by the method prescribed in Order Details.
  • Goods and Services Tax

Unless otherwise stated, all amounts, including out of pocket expenses, expressed and described on or in connection with this Agreement and/or its Order Details, are listed in US dollars and are GST exclusive, being goods and services tax as defined in A New Tax System (Goods and Services Tax) Act 1999, inclusive amounts. Where the services are provided outside Australia, GST is inapplicable.

 

  1. Copyright and Intellectual Property Rights
    • Intellectual Property Rights
      • The Client recognises that all Intellectual Property are the property of Provider and the Client will take all such steps as practicable to ensure that the Intellectual Property will vest in and remain vested in Provider.
      • The Client warrants that the Provider owns the Intellectual Property Rights in the Intellectual Property delivered to Client in the provision of the Services.
      • The Provider grants to Client an-exclusive, non-transferable licence to use the intellectual property rights owned by the Provider in provision of the Services.
    • Indemnification

The Client hereby indemnifies and agrees to keep indemnified Provider against all liability, losses or expenses incurred by Client in relation to or in any way directly or indirectly connected with any breach of copyright or any rights in relation to copyright in such literary and artistic works supplied as aforesaid.

 

  1. Termination of this Agreement
    • For Client
      • Client may terminate this Agreement by providing the Provider with a minimum of thirty (30) days’ written notice prior to the anniversary of the Agreement of Client’s intent to terminate this Agreement.
      • Upon receiving notification of Client’s intent to terminate this Agreement, the Provider will continue to provide the Services until the end of the current agreement.
      • Client will continue to pay the Provider for the remainder of the current Agreement.
  1. Liability and waivers
    • Liability
      • The Services are provided without any guarantees, conditions or warranties as to its accuracy. To the maximum extent permitted by law, we hereby expressly exclude:
        • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
        • any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the services or in connection with the use, inability to use, or results of the use of the services, or website or any websites linked to it and any materials posted on it, including:
          • loss of income or revenue;
          • loss of business;
          • loss of profits or contracts;
          • loss of anticipated savings;
          • loss of data;
          • loss of goodwill; and
          • wasted management or office time
        • whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
      • Waivers
        • A waiver of any right, power or remedy under this agreement must be in writing signed by the party granting it. A waiver is only effective in relation to the particular obligation or breach in respect of which it is given. It is not to be taken as an implied waiver of any other obligation or breach or as an implied waiver of that obligation or breach in relation to any other occasion.
        • The fact that a party fails to do, or delays in doing, something the party is entitled to do under this agreement does not amount to a waiver.
  1. General matters
    • Communication between Parties

The parties agree on the forms of communication pursuant to Item 8 of Order Details.

  • Disclosure and Use of Confidential Information
    • All obligations of confidence set out in this Agreement continue in full force and effect after the Completion Date.
    • Neither party may disclose any Confidential Information to any third party, without the prior consent of the other party.
    • Each party must keep confidential the terms of this Agreement. If a party becomes aware of a breach of this obligation, that party will immediately notify the other party.
    • If a party uses any Confidential Information without the prior consent of the other, such party is liable for any damage suffered by the other and/or its affiliate as a result of the use.
  • No partnership or agency

Nothing contained or implied in this Agreement will create or constitute, or be deemed to create or constitute, a partnership between the parties. A party must not act, represent or hold itself out as having authority to act as the agent of or in any way bind or commit the other parties to any obligation.

  • Governing Law & Jurisdiction
    • This Agreement is governed by the laws of New South Wales, Australia.
    • In the event of any dispute arising out of or in relation to the Services, the Client agrees that the exclusive venue for resolving any dispute shall be in the courts of Australia, situated in New South Wales, Australia.
  • Dispute Resolution & Mediation
    • If a dispute arises out of or relates to the terms of this Agreement, either party may not commence any legal proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
    • A party to this Agreement claiming a dispute (the ‘Dispute’) has arisen under the terms of this Agreement, must give written notice to the other party detailing the nature of the Dispute, the desired outcome and the action required to settle the Dispute (the ‘Notice’).
    • On receipt of the Notice by the other party, the parties to this Agreement (the ‘Parties’) must within seven days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree.
    • If for any reason whatsoever, 21 days after the date of the Notice, the Dispute has not been resolved, either party may institute legal proceedings.
  • Severance

Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction will, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions of this Agreement or affecting the validity or enforceability of such provisions in any other jurisdiction.

  • Assignment

The Client will not delegate, assign, novate and/or subcontract any obligations pursuant to this Agreement to any person.

  1. Entire Agreement and Modifications
    • Both Client and the Provider confirm and acknowledge that:
      • This Agreement shall constitute the entire agreement between the Provider and Client and shall supersede and override all previous communications, either oral or written, between the parties;
      • No agreement or understanding varying or extending this Agreement shall be binding upon any party unless arising out of the specific provisions of this Agreement; and

If for whatever reason there is an inconsistency between this Agreement and any other agreement, this Agreement shall prevail.

This legal notice applies to the entire contents of this Website under the domain name https://ehotelier.com (“Website”) and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website. This notice is issued by eHotelier.com Pty Limited with its registered office address 45 Hume Street Crows Nest NSW 2065 Australia, (“ehotelier.com”).

INFORMATION ABOUT US

The Website is a website operated by ehotelier.com. We are registered in Australia under ABN 98 519 076 151, with our trading address at 45 Hume Street Crows Nest NSW 2065 Australia.

1. ACCESSING OUR WEBSITE

1.1. Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website.

1.2. Responsibility for the security of any passwords issued rests with you. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

1.3. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

2. INTELLECTUAL PROPERTY RIGHTS

2.1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

2.2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

2.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

2.4. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

2.5. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

2.6. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

3. VISITOR MATERIAL AND CONDUCT

3.1. Other than personally identifiable information, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. ehotelier.com will have no obligations with respect to such material. ehotelier.com and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

3.2. You are prohibited from posting, uploading or transmitting to or from this Website any material that:

3.2.1. breaches any applicable local, national or international law;

3.2.2. is unlawful or fraudulent;

3.2.3. amounts to unauthorised advertising; or

3.2.4. contains viruses or any other harmful programs.

3.3. You may not misuse the Website (including by hacking – see clause 5 below) and you shall indemnify and hold ehotelier.com harmless from any and all claims, liabilities, losses, damages, costs and expenses, arising out of or in connection with you misusing the Website.

3.4. Any comments or feedback that you submit through the Website must not:

3.4.1. contain any defamatory, obscene or offensive material;

3.4.2. promote violence or discrimination;

3.4.3. infringe the intellectual property rights of another person;

3.4.4. breach any legal duty owed to a third party (such as a duty of confidence);

3.4.5. promote illegal activity or invade another’s privacy;

3.4.6. give the impression that they originate from us; or

3.4.7. be used to impersonate another person or to misrepresent your affiliation with another person.

You shall indemnify and hold ehotelier.com harmless from any and all claims, liabilities, losses, damages, costs and expenses, arising out of or in connection with you breaching any restrictions and/or clauses set out in these terms of use.

3.5. ehotelier.com will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of clauses 3.2 and 3.4.

4. VIRUSES, HACKING AND OTHER OFFENCES

4.1. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

4.2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

5. LINKS TO AND FROM OTHER WEBSITES

5.1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. ehotelier.com has not reviewed all of these third party websites and does not control (and is not responsible for these websites or their content or availability). ehotelier.com does not endorse or make any representation about them, the material on them, or the results from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2. You may link to this Website homepage, provided that you do so in a fair and legal way which does not damage ehotelier.com’s reputation or take advantage of it.

5.3. You must not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by ehotelier.com where none exists.

5.4. The website from which you link must comply with the content standards set out in these terms of use.

5.5. ehotelier.com has the right to withdraw the linking permission at any time.

6. DISCLAIMER

6.1. While ehotelier.com tries to ensure that information on this Website is correct, we do not guarantee or represent it is accurate, up to date or complete. ehotelier.com may make changes to the material on this Website, or to the services and prices described in it, at any time without notice. The material on this Website may be out of date, and ehotelier.com makes no commitment to update that material.

6.2. ehotelier.com provide you with access to this Website and our services and material on the Website on an “as is” basis, and to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including any conditions) implied by law which but for these terms of use might apply in relation to this Website and the services that we provide.

7. OUR LIABILITY

7.1. The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the maximum extent permitted by law, we hereby expressly exclude:

7.1.1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

7.1.2. any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including:

7.1.2.1. loss of income or revenue;

7.1.2.2. loss of business;

7.1.2.3. loss of profits or contracts;

7.1.2.4. loss of anticipated savings;

7.1.2.5. loss of data;

7.1.2.6. loss of goodwill; and

7.1.2.7. wasted management or office time

whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

7.2. Clauses 7.1 and 7.2 do not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

8. TERMINATION

8.1. ehotelier.com may terminate or suspend (at our absolute discretion) your right to use this Website and your use of the services immediately by notifying you in writing (including by email) if:

8.1.1. ehotelier.com believes you have posted material in breach of clauses 3.2, 3.4 (Visitor Material and Conduct) or 4.1 (Viruses, Hacking and Other Offences);

8.1.2. ehotelier.com believes that you have breached paragraphs 5.2, 5.3 and 5.4 (Links to and from other websites); or

8.1.3. if you breach any other terms of these terms of use.

8.1.4. Upon termination or suspension you must immediately destroy any downloaded or printed extracts from this Website.

9. TRADE MARKS AND LOGOS

“ehotelier.com” and “Rates for Mates”, are both owned by ehotelier.com. The restrictions set out clause 2 (Intellectual Property Rights) apply to your use of these trade marks.

10. VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Website.

11. ADDITIONAL TERMS

“Data Protection Laws” means all data protection, privacy or similar laws and regulations anywhere in the world applicable to the processing of personal data, including without limitation the Data Protection Act 1998, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

11.1. If any provision or part of a provision of these terms of use is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provisions or part provisions will be struck out of these terms of use and the remainder of these terms of use will apply as if the offending provision or part provision had never been agreed.

11.2. Any failure or delay by you or us in enforcing (in whole or in part) any provision of these terms of use will not be interpreted as a waiver of your or our rights or remedies.

11.3. You may not transfer any of your rights or obligations under these terms of use without our prior written consent. We may transfer any of our rights or obligations under these terms of use without your prior written consent to any business that we enter into a joint venture with, purchase or are sold to.

11.4. The headings in these terms of use are included for convenience only and shall not affect their interpretation.

12. JURISDICTION AND APPLICABLE LAW

12.1. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Australia.

Complaints Handling Policy and Procedure

The objective of the policy

eHotelier.com seeks to maintain and enhance our reputation of providing our customers with high-quality products and services. We value complaints as they assist us to improve our products, services and customer service.

eHotelier.com is committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible.

This policy has been designed to provide guidance to both our customers and staff on the manner in which we receive and manage your complaint. We are committed to being consistent, fair and impartial when handling your complaint.

The objective of this policy is to ensure:

You are aware of our complaint lodgement and handling processes,
Both you and our staff understand our complaints handling process,
Your complaint is investigated impartially with a balanced view of all information and evidence,
We take reasonable steps to actively protect your personal information,
Your complaint is considered on its merits taking into account individual circumstances and needs.

Definition of a complaint

In this policy, a complaint means an expression of dissatisfaction by a customer relating to a travel service provided by us.

How a complaint can be made

If you are dissatisfied with a travel service provided by us, you should in the first instance consider speaking directly with the staff member/s you have been dealing with. If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns you can lodge a complaint with us in one of the following ways:

By completing a feedback form on our website, (https://ehotelier.com/contact-us)
By telephoning us, (+61 2 9416 5230)
By writing to us, (Suite 104/345 Pacific Highway, LINDFIELD NSW 2070 Australia)
By emailing us, ([email protected])
In person by speaking to any of our customer service staff.

If we receive your complaint verbally and we consider it appropriate, we may ask you to put your complaint in writing.

Our complaints handling process is free of charge.

The information you will need to tell us

When we are investigating your complaint we will be relying on information provided by you and information we may already be holding. We may need to contact you to clarify details or request additional information where necessary. To help us investigate your complaint quickly and efficiently we will ask you for the following information:

Your name and contact details,
The name of the person you have been dealing with about your travel service,
The nature of the complaint,
Details of any steps you have already taken to resolve the compliant,
Details of conversations you may have had with us that may be relevant to your complaint,
Copies of any documentation which supports your complaint.

Help when making a complaint

The person receiving or managing your complaint should provide you with any assistance you may need to make your complaint. However, if you consider you need further assistance please inform us of this at the time you are lodging your complaint.

Recording complaints

When taking a complaint, we will record your name and contact details. We will also record all details of your complaint including the facts and the cause/s of your complaint, the outcome and any actions taken following the investigation of your complaint. We will also record all dates and times relating to actions taken to resolve the complaint and communications between us.

As part of our on-going improvement plan, complaints will be monitored for any identifying trends by management and rectification/remedial action taken to mitigate any identified issues.

If you lodge a complaint we will record your personal information solely for the purposes of addressing your complaint. Your personal details will actively be protected from disclosure unless you expressly consent to its disclosure.

Where a third party travel supplier such as a tour operator, was involved in your travel services, we may be required to speak with them to fully investigate your complaint.

Feedback to customers

We are committed to resolving your issues at the first point of contact, however, this will not be possible in all circumstances, in which case a more formal complaints process will be followed.

We will acknowledge receipt of your complaint within three (3) business days, and keep you informed of the progress of your complaint throughout our complaint resolution process.

We are committed to resolving your complaint within 10 business days of you lodging your complaint, however, this may not always be possible on every occasion. Where we have been unable to resolve your complaint within 10 business days, we will inform you of the reason for the delay and specify a date when we will be in a position to finalise your complaint.

During the investigation of your complaint we may need to seek further clarification or documentation from you to assist us in resolving your complaint.

If we have sought clarification or documentation from you and we are waiting for you to provide this information, we may not be able to meet our 10 business day finalisation commitment. In such circumstances upon receipt of your clarification or documentation, we will indicate to you when we expect to finalise your complaint.

Once we have finalised your complaint, we will advise you of our findings and any action we have taken. We will do this in writing unless it has been mutually agreed that we can provide it to you verbally.

You have the right to make enquiries about the current status of your complaint at any time by contacting us.

Our six point complaint process

We acknowledge – within three business days of receiving your complaint, we will acknowledge receipt of your complaint.

We review – we undertake an initial review of your complaint and determine what if any additional information or documentation may be required to complete an investigation. We may need to contact you to clarify details or request additional information where necessary.

We investigate – within 10 business days of receiving your complaint, we will investigate your complaint objectively and impartially, by considering the information you have provided us, our actions in relation to your dealings with us and any other information that could assist us in investigating your complaint.

We respond – Following our investigation we will notify you of our findings and any actions we may have taken in regards to your complaint.

We take action – where appropriate we amend our business practices or policies.

We record – we will record your complaint for our continuous improvement process and monitoring through regular review, your personal information will be recorded in accordance with relevant privacy legislation.

When you complain about one of our employees

If you complain about a member of our staff, we will treat your complaint confidentially, impartially and equally (giving equal treatment to all people). We will investigate your complaint thoroughly by finding out the relevant facts, speaking with the relevant people and verifying explanations where possibl

We will also treat our staff member objectively by:

informing them of any complaint about their performance,
providing them with an opportunity to explain the circumstances,
providing them with appropriate support,
Updating them on the complaint investigation and the result.

Complaints under investigation by a regulator or law enforcement agency

If your complaint is currently being investigated by a relevant federal, state or territory consumer protection regulator or law enforcement agency we may cease to take further action in relation to your complaint pending finalisation of their investigation.

We will assist any agency with their investigations.

Complaint Form

To log a complaint, please submit the attached form to [email protected]
Complaint Form

Payments: Payment must be received 5 days prior to the campaign start date for uploading and testing to commence. eHotelier.com currently accepts payment by bank transfer or online through PayPal/credit card.

Liabilities: ehotelier.com accepts no liability for the content of external resources linked to this service.

Pricing: All prices subject to change at the discretion of eHotelier and without notice.

Earning eDollars:

  • eDollars are only offered from time to time on products reasonably determined at the discretion of eHotelier, and at the rates determined by eHotelier
  • eDollars are not earned on rates for mates bookings or advertising purchases
  • eDollars are valid only on purchases made through the eHotelier portal in the following categories: Job listings, event listings, supplier listings, online training, certifications, videos, webinars, or other categories from time to time as determined by eHotelier.
  • eDollars are only valid for payments made using PayPal or credit card online through the eHotelier portal.
  • eDollars are awarded from 1 July 2015 until a date nominated and advertised on the eHotelier portal.

Redeeming eDollars:

A maximum of 20% of the purchase price may be redeemed using eDollars
eDollars cannot be redeemed on event registration, rates for mates or any form of advertising

eDollar validity:

  • eDollars will expire 6 months after they are earned
  • eDollars are forfeited immediately when a member unsubscribes from the eHotelier newsletter, or portal eDollars are not redeemable for cash, or any other benefit eDollars are calculated and displayed on the eHotelier member profile.

No dispute will be entered into regarding the number or availability of eDollars held by a member. eHotelier has the absolute right to close or withdraw the eDollar programme on reasonable notice.

eHotelier is committed to operate all activities within the spirit and letter of all laws and regulations affecting our businesses and employees.  Our employees exercise the highest level of integrity, ethics and objectivity in their actions and relationships which may affect eHotelier.  Employees must not misuse their authority or influence of their positions in these relationships.  Moreover, employees have a duty to act in the best interest of eHotelier at all times.

Procedures

Conflicts of Interests
While eHotelier has no wish to interfere in any employee’s outside activities, eHotelier has a policy prohibiting conflicts of interest.

Holding a Significant Interest in Suppliers, Customers or Competitors.
eHotelier’s policies require that employees (and their immediate family, namely, spouses and family living in the same household) not have any ownership interests in, or own property with, any of eHotelier’s vendors, suppliers, contractors, agencies, customers, or competitors (or their office employees)  unless eHotelier determines that such ownership interests does not conflict with the employee’s obligations to eHotelier.

Outside Work
eHotelier has a policy requiring that employees not work for, or conduct any outside business with a competitor.  Employees may not be engaged in any manner by a competitor of eHotelier.

In order to determine whether an employee’s investments or activities create a conflict, each employee is required to list outside businesses and ownership interests which relate to the apparel and design fields. This list includes investments and activities involving apparel companies, any of our vendors, suppliers, contractors, agencies or customers.

eHotelier determines at its sole discretion if such activities or investments are not consistent with eHotelier’s policies.  Any activities or investments which relate to education, editorial or careers fields, but are determined not to conflict with the eHotelier’s policies, will verified by eHotelier.

Conduct with Customers and Vendors – Gifts and Gratuities
To ensure the highest level of objectivity in dealing with eHotelier’s vendors, suppliers, contractors and agencies and to avoid the appearance of impropriety, employees and their immediate family are not permitted to accept personal benefits, solicited or unsolicited, of any kind.  This includes gifts, free services, discounts, loans, lavish entertainment or other special favors.  Infrequent gifts valuing not more than $100 may be accepted when they have not been solicited and are not being made in return for a special consideration or decision.

Conduct of Employees Involved in the Purchasing Process:  Unlawful Use of eHotelier Funds
Employees may not use eHotelier assets of funds for any unlawful or improper purpose.  eHotelier does not authorize and will not condone any payment by any employee that is in the nature of a bribe, kickback, or disclosed commission or a commission in excess these required in ordinary course of business to a third party for obtaining any business or otherwise bestowing a special favor on eHotelier or employee.  Gifts or payments may not be offered or given to foreign officials, political parties or candidates.  While certain nominal payments or gifts to administrative personnel, who do not exercise discretionary authority, may be customary, any such payments or gifts must be disclosed to senior management in advance to ensure that they are appropriate.  Records of any such payment or gift must also be maintained.

Acknowledgement / Compliance Certificate
Confidential Information & Business Ethics and Conduct

All eHotelier employees are required to read the preceding policies relating to Confidential Information and Business Ethics and Conduct, which among other things, restates the policies of eHotelier prohibiting certain activities deemed illegal, unethical or against the best interest of the eHotelier.

Website Terms of Use

This legal notice applies to the entire contents of this Website under the domain name https://ehotelier.com (“Website”) and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website. This notice is issued by eHotelier.com Pty Limited with its registered office address 45 Hume Street Crows Nest NSW 2065 Australia, (“ehotelier.com”).

INFORMATION ABOUT US

The Website is a website operated by ehotelier.com. We are registered in Australia under ABN 98 519 076 151, with our trading address at 45 Hume Street Crows Nest NSW 2065 Australia.

1. ACCESSING OUR WEBSITE

1.1. Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website.

1.2. Responsibility for the security of any passwords issued rests with you. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

1.3. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

2. INTELLECTUAL PROPERTY RIGHTS

2.1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

2.2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

2.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

2.4. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

2.5. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

2.6. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

3. VISITOR MATERIAL AND CONDUCT

3.1. Other than personally identifiable information, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. ehotelier.com will have no obligations with respect to such material. ehotelier.com and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

3.2. You are prohibited from posting, uploading or transmitting to or from this Website any material that:

3.2.1. breaches any applicable local, national or international law;

3.2.2. is unlawful or fraudulent;

3.2.3. amounts to unauthorised advertising; or

3.2.4. contains viruses or any other harmful programs.

3.3. You may not misuse the Website (including by hacking – see clause 5 below) and you shall indemnify and hold ehotelier.com harmless from any and all claims, liabilities, losses, damages, costs and expenses, arising out of or in connection with you misusing the Website.

3.4. Any comments or feedback that you submit through the Website must not:

3.4.1. contain any defamatory, obscene or offensive material;

3.4.2. promote violence or discrimination;

3.4.3. infringe the intellectual property rights of another person;

3.4.4. breach any legal duty owed to a third party (such as a duty of confidence);

3.4.5. promote illegal activity or invade another’s privacy;

3.4.6. give the impression that they originate from us; or

3.4.7. be used to impersonate another person or to misrepresent your affiliation with another person.

You shall indemnify and hold ehotelier.com harmless from any and all claims, liabilities, losses, damages, costs and expenses, arising out of or in connection with you breaching any restrictions and/or clauses set out in these terms of use.

3.5. ehotelier.com will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of clauses 3.2 and 3.4.

4. VIRUSES, HACKING AND OTHER OFFENCES

4.1. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

4.2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

5. LINKS TO AND FROM OTHER WEBSITES

5.1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. ehotelier.com has not reviewed all of these third party websites and does not control (and is not responsible for these websites or their content or availability). ehotelier.com does not endorse or make any representation about them, the material on them, or the results from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2. You may link to this Website homepage, provided that you do so in a fair and legal way which does not damage ehotelier.com’s reputation or take advantage of it.

5.3. You must not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by ehotelier.com where none exists.

5.4. The website from which you link must comply with the content standards set out in these terms of use.

5.5. ehotelier.com has the right to withdraw the linking permission at any time.

6. DISCLAIMER

6.1. While ehotelier.com tries to ensure that information on this Website is correct, we do not guarantee or represent it is accurate, up to date or complete. ehotelier.com may make changes to the material on this Website, or to the services and prices described in it, at any time without notice. The material on this Website may be out of date, and ehotelier.com makes no commitment to update that material.

6.2. ehotelier.com provide you with access to this Website and our services and material on the Website on an “as is” basis, and to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including any conditions) implied by law which but for these terms of use might apply in relation to this Website and the services that we provide.

7. OUR LIABILITY

7.1. The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the maximum extent permitted by law, we hereby expressly exclude:

7.1.1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

7.1.2. any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including:

7.1.2.1. loss of income or revenue;

7.1.2.2. loss of business;

7.1.2.3. loss of profits or contracts;

7.1.2.4. loss of anticipated savings;

7.1.2.5. loss of data;

7.1.2.6. loss of goodwill; and

7.1.2.7. wasted management or office time

whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

7.2. Clauses 7.1 and 7.2 do not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

8. TERMINATION

8.1. ehotelier.com may terminate or suspend (at our absolute discretion) your right to use this Website and your use of the services immediately by notifying you in writing (including by email) if:

8.1.1. ehotelier.com believes you have posted material in breach of clauses 3.2, 3.4 (Visitor Material and Conduct) or 4.1 (Viruses, Hacking and Other Offences);

8.1.2. ehotelier.com believes that you have breached paragraphs 5.2, 5.3 and 5.4 (Links to and from other websites); or

8.1.3. if you breach any other terms of these terms of use.

8.1.4. Upon termination or suspension you must immediately destroy any downloaded or printed extracts from this Website.

9. TRADE MARKS AND LOGOS

“ehotelier.com” and “Rates for Mates”, are both owned by ehotelier.com. The restrictions set out clause 2 (Intellectual Property Rights) apply to your use of these trade marks.

10. VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Website.

11. ADDITIONAL TERMS

“Data Protection Laws” means all data protection, privacy or similar laws and regulations anywhere in the world applicable to the processing of personal data, including without limitation the Data Protection Act 1998, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

11.1. If any provision or part of a provision of these terms of use is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provisions or part provisions will be struck out of these terms of use and the remainder of these terms of use will apply as if the offending provision or part provision had never been agreed.

11.2. Any failure or delay by you or us in enforcing (in whole or in part) any provision of these terms of use will not be interpreted as a waiver of your or our rights or remedies.

11.3. You may not transfer any of your rights or obligations under these terms of use without our prior written consent. We may transfer any of our rights or obligations under these terms of use without your prior written consent to any business that we enter into a joint venture with, purchase or are sold to.

11.4. The headings in these terms of use are included for convenience only and shall not affect their interpretation.

12. JURISDICTION AND APPLICABLE LAW

12.1. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Australia.

Complaint Handling

Complaints Handling Policy and Procedure

The objective of the policy

eHotelier.com seeks to maintain and enhance our reputation of providing our customers with high-quality products and services. We value complaints as they assist us to improve our products, services and customer service.

eHotelier.com is committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible.

This policy has been designed to provide guidance to both our customers and staff on the manner in which we receive and manage your complaint. We are committed to being consistent, fair and impartial when handling your complaint.

The objective of this policy is to ensure:

You are aware of our complaint lodgement and handling processes,
Both you and our staff understand our complaints handling process,
Your complaint is investigated impartially with a balanced view of all information and evidence,
We take reasonable steps to actively protect your personal information,
Your complaint is considered on its merits taking into account individual circumstances and needs.

Definition of a complaint

In this policy, a complaint means an expression of dissatisfaction by a customer relating to a travel service provided by us.

How a complaint can be made

If you are dissatisfied with a travel service provided by us, you should in the first instance consider speaking directly with the staff member/s you have been dealing with. If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns you can lodge a complaint with us in one of the following ways:

By completing a feedback form on our website, (https://ehotelier.com/contact-us)
By telephoning us, (+61 2 9416 5230)
By writing to us, (Suite 104/345 Pacific Highway, LINDFIELD NSW 2070 Australia)
By emailing us, ([email protected])
In person by speaking to any of our customer service staff.

If we receive your complaint verbally and we consider it appropriate, we may ask you to put your complaint in writing.

Our complaints handling process is free of charge.

The information you will need to tell us

When we are investigating your complaint we will be relying on information provided by you and information we may already be holding. We may need to contact you to clarify details or request additional information where necessary. To help us investigate your complaint quickly and efficiently we will ask you for the following information:

Your name and contact details,
The name of the person you have been dealing with about your travel service,
The nature of the complaint,
Details of any steps you have already taken to resolve the compliant,
Details of conversations you may have had with us that may be relevant to your complaint,
Copies of any documentation which supports your complaint.

Help when making a complaint

The person receiving or managing your complaint should provide you with any assistance you may need to make your complaint. However, if you consider you need further assistance please inform us of this at the time you are lodging your complaint.

Recording complaints

When taking a complaint, we will record your name and contact details. We will also record all details of your complaint including the facts and the cause/s of your complaint, the outcome and any actions taken following the investigation of your complaint. We will also record all dates and times relating to actions taken to resolve the complaint and communications between us.

As part of our on-going improvement plan, complaints will be monitored for any identifying trends by management and rectification/remedial action taken to mitigate any identified issues.

If you lodge a complaint we will record your personal information solely for the purposes of addressing your complaint. Your personal details will actively be protected from disclosure unless you expressly consent to its disclosure.

Where a third party travel supplier such as a tour operator, was involved in your travel services, we may be required to speak with them to fully investigate your complaint.

Feedback to customers

We are committed to resolving your issues at the first point of contact, however, this will not be possible in all circumstances, in which case a more formal complaints process will be followed.

We will acknowledge receipt of your complaint within three (3) business days, and keep you informed of the progress of your complaint throughout our complaint resolution process.

We are committed to resolving your complaint within 10 business days of you lodging your complaint, however, this may not always be possible on every occasion. Where we have been unable to resolve your complaint within 10 business days, we will inform you of the reason for the delay and specify a date when we will be in a position to finalise your complaint.

During the investigation of your complaint we may need to seek further clarification or documentation from you to assist us in resolving your complaint.

If we have sought clarification or documentation from you and we are waiting for you to provide this information, we may not be able to meet our 10 business day finalisation commitment. In such circumstances upon receipt of your clarification or documentation, we will indicate to you when we expect to finalise your complaint.

Once we have finalised your complaint, we will advise you of our findings and any action we have taken. We will do this in writing unless it has been mutually agreed that we can provide it to you verbally.

You have the right to make enquiries about the current status of your complaint at any time by contacting us.

Our six point complaint process

We acknowledge – within three business days of receiving your complaint, we will acknowledge receipt of your complaint.

We review – we undertake an initial review of your complaint and determine what if any additional information or documentation may be required to complete an investigation. We may need to contact you to clarify details or request additional information where necessary.

We investigate – within 10 business days of receiving your complaint, we will investigate your complaint objectively and impartially, by considering the information you have provided us, our actions in relation to your dealings with us and any other information that could assist us in investigating your complaint.

We respond – Following our investigation we will notify you of our findings and any actions we may have taken in regards to your complaint.

We take action – where appropriate we amend our business practices or policies.

We record – we will record your complaint for our continuous improvement process and monitoring through regular review, your personal information will be recorded in accordance with relevant privacy legislation.

When you complain about one of our employees

If you complain about a member of our staff, we will treat your complaint confidentially, impartially and equally (giving equal treatment to all people). We will investigate your complaint thoroughly by finding out the relevant facts, speaking with the relevant people and verifying explanations where possibl

We will also treat our staff member objectively by:

informing them of any complaint about their performance,
providing them with an opportunity to explain the circumstances,
providing them with appropriate support,
Updating them on the complaint investigation and the result.

Complaints under investigation by a regulator or law enforcement agency

If your complaint is currently being investigated by a relevant federal, state or territory consumer protection regulator or law enforcement agency we may cease to take further action in relation to your complaint pending finalisation of their investigation.

We will assist any agency with their investigations.

Complaint Form

To log a complaint, please submit the attached form to [email protected]
Complaint Form

Payment Terms

Payments: Payment must be received 5 days prior to the campaign start date for uploading and testing to commence. eHotelier.com currently accepts payment by bank transfer or online through PayPal/credit card.

Liabilities: ehotelier.com accepts no liability for the content of external resources linked to this service.

Pricing: All prices subject to change at the discretion of eHotelier and without notice.

eDollars

Earning eDollars:

  • eDollars are only offered from time to time on products reasonably determined at the discretion of eHotelier, and at the rates determined by eHotelier
  • eDollars are not earned on rates for mates bookings or advertising purchases
  • eDollars are valid only on purchases made through the eHotelier portal in the following categories: Job listings, event listings, supplier listings, online training, certifications, videos, webinars, or other categories from time to time as determined by eHotelier.
  • eDollars are only valid for payments made using PayPal or credit card online through the eHotelier portal.
  • eDollars are awarded from 1 July 2015 until a date nominated and advertised on the eHotelier portal.

Redeeming eDollars:

A maximum of 20% of the purchase price may be redeemed using eDollars
eDollars cannot be redeemed on event registration, rates for mates or any form of advertising

eDollar validity:

  • eDollars will expire 6 months after they are earned
  • eDollars are forfeited immediately when a member unsubscribes from the eHotelier newsletter, or portal eDollars are not redeemable for cash, or any other benefit eDollars are calculated and displayed on the eHotelier member profile.

No dispute will be entered into regarding the number or availability of eDollars held by a member. eHotelier has the absolute right to close or withdraw the eDollar programme on reasonable notice.

Code of Conduct

eHotelier is committed to operate all activities within the spirit and letter of all laws and regulations affecting our businesses and employees.  Our employees exercise the highest level of integrity, ethics and objectivity in their actions and relationships which may affect eHotelier.  Employees must not misuse their authority or influence of their positions in these relationships.  Moreover, employees have a duty to act in the best interest of eHotelier at all times.

Procedures

Conflicts of Interests
While eHotelier has no wish to interfere in any employee’s outside activities, eHotelier has a policy prohibiting conflicts of interest.

Holding a Significant Interest in Suppliers, Customers or Competitors.
eHotelier’s policies require that employees (and their immediate family, namely, spouses and family living in the same household) not have any ownership interests in, or own property with, any of eHotelier’s vendors, suppliers, contractors, agencies, customers, or competitors (or their office employees)  unless eHotelier determines that such ownership interests does not conflict with the employee’s obligations to eHotelier.

Outside Work
eHotelier has a policy requiring that employees not work for, or conduct any outside business with a competitor.  Employees may not be engaged in any manner by a competitor of eHotelier.

In order to determine whether an employee’s investments or activities create a conflict, each employee is required to list outside businesses and ownership interests which relate to the apparel and design fields. This list includes investments and activities involving apparel companies, any of our vendors, suppliers, contractors, agencies or customers.

eHotelier determines at its sole discretion if such activities or investments are not consistent with eHotelier’s policies.  Any activities or investments which relate to education, editorial or careers fields, but are determined not to conflict with the eHotelier’s policies, will verified by eHotelier.

Conduct with Customers and Vendors – Gifts and Gratuities
To ensure the highest level of objectivity in dealing with eHotelier’s vendors, suppliers, contractors and agencies and to avoid the appearance of impropriety, employees and their immediate family are not permitted to accept personal benefits, solicited or unsolicited, of any kind.  This includes gifts, free services, discounts, loans, lavish entertainment or other special favors.  Infrequent gifts valuing not more than $100 may be accepted when they have not been solicited and are not being made in return for a special consideration or decision.

Conduct of Employees Involved in the Purchasing Process:  Unlawful Use of eHotelier Funds
Employees may not use eHotelier assets of funds for any unlawful or improper purpose.  eHotelier does not authorize and will not condone any payment by any employee that is in the nature of a bribe, kickback, or disclosed commission or a commission in excess these required in ordinary course of business to a third party for obtaining any business or otherwise bestowing a special favor on eHotelier or employee.  Gifts or payments may not be offered or given to foreign officials, political parties or candidates.  While certain nominal payments or gifts to administrative personnel, who do not exercise discretionary authority, may be customary, any such payments or gifts must be disclosed to senior management in advance to ensure that they are appropriate.  Records of any such payment or gift must also be maintained.

Acknowledgement / Compliance Certificate
Confidential Information & Business Ethics and Conduct

All eHotelier employees are required to read the preceding policies relating to Confidential Information and Business Ethics and Conduct, which among other things, restates the policies of eHotelier prohibiting certain activities deemed illegal, unethical or against the best interest of the eHotelier.

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