As booking becomes more competitive and customer acquisition costs rise, it’s time for your revenue manager to maximize profits in a more holistic way.
Given their varying levels of loyalty, spending habits, and influence on future bookings, not every hotel guest is equally valuable. Here are some different ways to consider their Lifetime Value (LTV).
To remain competitive and continue to provide guests and staff an experience that will improve the hospitality experience, hoteliers can ditch some of their old-school ways for more digital, forward-thinking strategies.
Rather than diminishing hospitality traditions, on-demand mobile services can bring unprecedented convenience, customisation, and comfort to guests while increasing efficiency, feedback, and morale for staff—all of which translate to higher revenue.