Smarter hotel training with eHotelier

The online hospitality elearning ecosystem, supporting every team member.

Boost Retention and Reputation

Offering eHotelier training will help your hotel to attract great people, keep them and make sure they do their job well.

Years earning trust

Courses

Learning hours

Professionals served

Upskill your team with industry-specific training

eHotelier is a leading online education provider for the hotel industry.

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Hotel groups using eHotelier’s CareerTrack:

We have been working with eHotelier for over 3 years. The Enterprise Learning Program provides all properties around the world with online learning. The program allows us to set and develop our team to defined corporate benchmarks, from compliance to executive development. Equally, our team value the opportunity to grow their careers through the Swiss-Belhotel Academy to achieve their personal ambitions, at their own pace. Facilitation and management of the solution provide little overhead, in fact, it reduces traditional training time across the group significantly. Our culture has shifted from company enforced, to one of professional development, with flow-on effects to productivity and customer satisfaction.

Gavin M. Faull

Chairman and CEO

We pride ourselves on our people; by only selecting top talents and providing them with continuous professional development at all levels, we ensure that they, in turn, provide a first-class service to our guests. Our people are our best investment.

Richard Haddad

Chief Executive Officer

eLearning has proved to be a very powerful tool to engage with our trainees during the Covid-19 pandemic. When we had to stop our face-to-face training, we experimented with a range of ideas that would allow us to both keep contact and continue to meet our trainees needs. The response to eHotelier’s programmes has been remarkable, and our trainees have adapted well and are now much more adept in using the digital space.

Prof Peter Jones MBE

Chairman

Securing and retaining top-performing people is extremely difficult in the current environment. We have a very engaged team that is continuously looking to upskill and seek out ongoing career development pathways. The partnership with e-Hotelier helps keep our workforce motivated and Crystalbrook benefits from highly-trained, productive and efficient teams.

We see this as a long-term investment in our future leaders, which will also pay-off in customer satisfaction, operational efficiencies, and crucially, staff retention.

Geoff York

Chief Executive Officer

At Lily Hotels we aim to provide the best experience for guests and clients at every touchpoint. eHotelier’s CareerTrack program provides in-depth education and up-to-date industry best practices to assist our Sales, Marketing, Reservations, and Revenue teams to perform at their best, allowing us to take full advantage of the recovery of tourism.

Desislav Gospodinov

Group Director of Sales and Marketing

We’re pleased to have joined forces with eHotelier to provide the sector with easily accessible courses that can immediately increase the skills, confidence and productivity of those working in the sector. Thanks to the easy on-demand access, delegates can learn from anywhere and on any device and crucially at a time convenient to them. They will then receive a certificate on completion of each course.

Kerrin MacPhie

Chief Executive Officer

eHotelier’s academic catalogue offers in-depth training in various fields of expertise in hospitality. It allows us to provide e-Learning roadmaps and certification programs to our Front Line staff to our General Managers. These roadmaps are helpful to assist in the professional development of our employees regardless of their geographical location. Our staff appreciate the opportunity to complete a certificate or diploma as an added benefit of working in our company. The free authoring tool is useful for developing our in-house e-learning modules that we can launch worldwide.

CEO

Our partnership with eHotelier is a game-changer for the IoH. Our members now have a powerful learning tool at their fingertips, so they can learn wherever and whenever they want.

The IoH Academy reaches far beyond basic online exercises and entertainment, the coursework ensures learners are offered genuine background, context, depth and understanding.

Continued Professional Development (CPD) is essential for every hospitality professional to stay current and push their career forward and is the cornerstone of the Institute.

Sam Coulstock

Head of Professional Development

CareerTrack

End-to-end hotel team member training and development programs.

CareerTrack is a professional development framework supporting aspiring hospitality leaders’ continual growth.

The short courses available through this program build to certifications at all levels and across all departments of a hotel’s organisational structure.

Components cover onboarding essentials, executive certifications, and core electives. You can create your own courses and access dashboards for simplified tracking and reporting.

Ask us about our unlimited learner license, enabling you to add our courses to your existing learning solution.

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Immersive Learning

Guest Room Cleaning and Presentation in VR

This course can be tailored to your hotel’s brand standards and processes, ensuring seamless integration into your training program.

Improve room cleanliness and presentation with our VR training. Tailored for your hotel.

Book a demo!

Baseline

Evaluating skills, benchmarking competence and discovering areas for individual improvement.

Leadership Baseline is designed for hotel leaders. As hoteliers ourselves, we understand the multifaceted nature of hotel management and the need for diverse skills, including leadership, operations, finance, human resources, revenue management, marketing and ESG.

Covering all essential disciplines necessary for successful hotel management – human resources, finance, revenue management, marketing, and operations. We don’t just assess your skills; we provide a clear pathway to understand your strengths and identify areas for improvement.

Test your skills!

eCampus

Train your team under your brand

eCampus is the perfect solution for busy hospitality teams who need access to fast, effective training.

Create a more consistent experience by taking our existing learning management system and white labelling it to fully integrate with your branding and messaging.

Have your own LMS? Ask us about our SCORM format, or course purchase.

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Integrations

eHotelier integrations with select solutions to extend your teams learning and collaboration.

Ritrovo

Leadership can only be learned through experience, a growth mindset, a desire to learn, and an ability to share ideas and knowledge with like-minded hospitality colleagues. It is for this reason that Ritrovo brings together proven leaders with those who want to learn and grow.

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BPN Solutions – Maestro

Identify your service gaps through guest feedback, and allocate the required training in eHotelier – seamlessly!

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Happy to be hiring again, but need to train your team ASAP?

Our solutions will help you develop a better performing team, sooner.

Enterprise Solutions

Take your business to a new level with flexible enterprise training solutions curated to your unique requirements.

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Rapid Onboarding

Whether you need assistance with Front of House onboarding or specific training for your Housekeeping or Food and Beverage team, our Essentials courses will quickly get recruits up to speed.